What are the responsibilities and job description for the Help Desk Analyst position at i-Link Solutions Inc?
Job Title: VSP - Help Desk Analyst 4
7700 Midlothian Tpke, North Chesterfield, VA 23235
Duration: 10 months
Interview: In Person Only
Work: Onsite
Job Description:
The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the Virginia State Police (VSP) to improve communications with the public and customer services. In addition will:
- Become familiar with VSP services.
- Answer questions from the public, business, government agencies and others.
- Identify the root cause of problems and implement solutions by gathering and analyzing available information.
- Track incoming calls and email requests for assistance.
- Perform other duties as assigned.
Advanced computer skills are required that aligns with the Job Description.Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Disclaimer: i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability
Job Type: Contract
Pay: $22.34 - $26.91 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
Ability to Commute:
- Richmond, VA 23173 (Required)
Ability to Relocate:
- Richmond, VA 23173: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $27
