What are the responsibilities and job description for the Helpdesk Specilaist position at I-Link Solutions?
Job Details
Job Title: IT Specialist- Mid Level
Position Duration: 12 months
Location: Albany, NY (Onsite)
Mandatory Qualification:
- 36 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets.
- 36 Months experience of reviewing and enforcement of Security compliance policy and procedure.
- 36 months experience documenting/writing training materials.
- 36 Months developing and delivering employee training materials.
- 36 Months experience troubleshooting access issues/permissions, individual accounts, hardware, and applications.
- 36 months experience lifting up to 50 lbs. of equipment and running cable over and under furniture.
- 36 Months experience using ITSM service desks or equivalent.
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