Senior Veeva QMS Support Analyst

Sr. Veeva QMS Support Analyst

San Francisco, CA

Type: Contract

Length: 3 months, maybe extensions

Job Summary:

We are seeking a detail-oriented and technically skilled Veeva QMS Support Specialist to provide end-user support, configuration assistance, and continuous improvement for our Veeva Quality Management System (QMS). This role serves as a bridge between Quality, IT, and end users, ensuring smooth implementation and operation of Veeva QMS modules including Change COntrol, Deviations (QE), Continuous Improvement/CAPA

Key Responsibilities:

• Serve as primary point of contact for Veeva QMS expertise
• Configure and maintain Veeva QMS modules in alignment with business requirements and best practices.
• Manage user accounts, roles, permissions, and security settings.
• Support the rollout of new Veeva QMS features, releases, and enhancements.
• Collaborate with Quality, Regulatory, and IT teams to gather requirements and implement workflows and process improvements.
• Monitor system performance and data integrity, ensuring compliance with applicable regulations (e.g., 21 CFR Part 11, GxP).
• Provide training, documentation, and user guidance for internal stakeholders.
• Work with Veeva support and implementation partners to resolve technical issues and drive system optimization.

Qualifications:

• Bachelor's degree in Life Sciences, Computer Science, Information Systems, or related field.
• 4 years of experience supporting Veeva QMS
• Strong understanding of quality processes in regulated industries (pharma, biotech)
• Familiarity with GxP compliance, electronic records/signatures (21 CFR Part 11), and validation principles.
• Excellent problem-solving, communication, and interpersonal skills.
• Experience with system administration, configuration, and ticket tracking

Preferred:

• Veeva Vault Admin Certification or equivalent experience.
• Experience with Veeva Vault API or integrations.
• Background in quality assurance, regulatory affairs, or IT in a life sciences environment.

The salary range provided for this contract role represents our good faith estimate for this position. Within the range, individual offers will vary based on the selected candidate's experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process (W2 or C2C). In addition to compensation, the company provides eligible W2 employees with a comprehensive and highly competitive benefits package.

I.T. Solutions, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.