What are the responsibilities and job description for the Field Technician Level 2 position at i-Tech Support Services Inc?
Overview
As a Managed Services Field Technician Level 2, you will be an integral part of our technical operations, providing advanced on-site support, maintenance, and installation services. This role requires a deeper technical expertise compared to Level 1, with a focus on more complex systems and solutions.
Responsibilities
- Install, configure, and support new and existing hardware and software infrastructure.
- Maintain operational integrity of high-tech equipment and systems.
- Provide advanced technical support to clients, including troubleshooting complex issues.
- Act as a liaison between the infrastructure team and customers, ensuring clear communication and customer satisfaction.
- Travel to customer locations as needed, which may include overnight stays.
- Manage inventory of parts and equipment, ensuring availability for service needs.
- Document service visits and generate detailed reports on activities and resolutions.
- Train and support junior technicians and other personnel when required.
Qualifications
Education & Experience
Salary & Benefits
