Demo

Field Technician Level 2

i-Tech Support Services Inc
Orlando, FL Full Time
POSTED ON 2/10/2025
AVAILABLE BEFORE 4/9/2025

Overview

As a Managed Services Field Technician Level 2, you will be an integral part of our technical operations, providing advanced on-site support, maintenance, and installation services. This role requires a deeper technical expertise compared to Level 1, with a focus on more complex systems and solutions.

Responsibilities

  • Install, configure, and support new and existing hardware and software infrastructure.
  • Maintain operational integrity of high-tech equipment and systems.
  • Provide advanced technical support to clients, including troubleshooting complex issues.
  • Act as a liaison between the infrastructure team and customers, ensuring clear communication and customer satisfaction.
  • Travel to customer locations as needed, which may include overnight stays.
  • Manage inventory of parts and equipment, ensuring availability for service needs.
  • Document service visits and generate detailed reports on activities and resolutions.
  • Train and support junior technicians and other personnel when required.

Qualifications

  • High School diploma or equivalent; Associate’s Degree preferred.
  • At least 2 years’ experience with PC systems, related peripherals, structured cabling, and common software programs and Operating Systems.
  • Familiarity with standard Windows O/S and Office suites.
  • Excellent customer service and communication skills.
  • Ability to perform final configuration tasks on customer premises.
  • 2 years’ experience with desktop hardware and structured cabling.
  • The ability and willingness to travel.

Education & Experience

  • Technical degree or certification in a related field is highly desirable.
  • 2-3 years of related experience, preferably in a field service capacity.

Salary & Benefits

  • Competitive salary commensurate with experience and qualifications.
  • Comprehensive benefits package including health, dental, and vision insurance.
  • Paid time off, company holidays, and opportunities for professional development.

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