Senior Project Coordinator

Job Description:

We are seeking a skilled Project Manager to lead our Professional Services Team at i-Tech Support. As a key member of our team, you will oversee the execution of client-facing IT projects and manage the team responsible for delivering them. This is a critical role that requires strong leadership skills, attention to detail, and the ability to coordinate with internal and external project stakeholders.

About the Role:

• This position involves overseeing the full lifecycle of all booked IT projects, ensuring smooth handoffs into workflows, tracking product deliveries, and aligning with project timelines.
• You will coordinate with internal teams and client stakeholders, maintain schedules, manage task assignments, and ensure the use of approved project methodology.
• This role also involves conducting regular syncs with PEs (Project Engineers), monitoring time entry, budgets, and project statuses, leading project status meetings and documentation, and addressing any off-track project issues.

Key Responsibilities:

• Manage the full lifecycle of all booked IT projects, including project intake, handoffs, and scheduling.
• Oversee project execution, ensuring timely delivery, quality, and customer satisfaction.
• Coordinate with internal teams, client stakeholders, and vendors to ensure successful project outcomes.
• Maintain accurate records, track KPIs, and report project progress to stakeholders.

Requirements:

• Bachelor's degree in a related field or equivalent experience.
• Proven track record of achieving organizational goals, maintaining high levels of operational success, and client satisfaction.
• Strong technical skills, industry certifications (e.g., PMP, ITIL), and passion for technology.
• Excellent communication, leadership, and problem-solving skills.