What are the responsibilities and job description for the Technical Director position at i-Tech Support?
About i-Tech Support:
i-Tech Support is a technology-driven organization that focuses on delivering exceptional IT services to its clients. Our team of experts is dedicated to providing cutting-edge solutions that meet the evolving needs of our customers.
Job Description:
We are seeking an experienced Project Manager (PM) to lead our Professional Services Team. As a PM, you will oversee the execution of client-facing IT projects and manage the team responsible for delivering them. This is a dual role focused on Project Execution & Quality Control and Team Leadership. You will coordinate with internal and external project stakeholders, manage timelines, ensure quality delivery, and optimize processes-while also mentoring and supporting your team to meet and exceed performance goals.
Benefits:
- Comprehensive medical, dental, and vision insurance with competitive plan options
- 7 paid holidays and PTO with grandfathered accrual rates
- Basic life insurance and long-term disability for all employees
- 401k program with employer match
- Paid parental leave
- Company-issued laptop
Required Skills and Qualifications:
- Bachelor's degree and/or tech school degree in information technology or related field
- Proven track record of achieving organizational goals while maintaining high levels of operational success and client satisfaction
- Passion for technology with substantial experience in the field
- Understanding of organizational structures and business operations
Key Responsibilities:
- Manage the full lifecycle of all booked IT projects
- Oversee project intake and ensure smooth handoff into workflows
- Track product deliveries and align with project timelines
- Coordinate with internal teams and client stakeholders
- Maintain schedules and manage task assignments
