Client Support Consultant – European Customer Care

About this role: Wells Fargo is looking for an exceptional Client Support Consultant to join the Treasury Management Operations team. This pivotal role centers on delivering outstanding customer service to London Treasury Management clients within the European Customer Care Team. Your responsibilities include facilitating smooth communication between clients and the bank, addressing inquiries, resolving interdepartmental issues, supporting the Sales team, and providing training on applications and technical aspects. If you possess excellent communication skills, a customer-centric approach, and the capability to effectively tackle challenges while ensuring first class customer satisfaction, we look forward to engaging with you. Joining us means more than just a job opportunity; it's an invitation to be part of something extraordinary. At Wells Fargo, we take pride in our award-winning culture that not only embraces inclusivity but also celebrates it. As you become part of our dynamic global bank, you'll experience a workplace culture where excellence and a sense of belonging come together to foster your growth and success. Apply today and chart a course for a meaningful career with us that knows no bounds. In this role, you will: Provide Client support for London branch accounts for new and existing products. Coordinate the account closure process with the relevant internal parties, providing regular updates to the customer Maintain customer profiles and mandates. Be responsible for the ownership of customer inquiries through to completion. Load and track customer inquiries in workflow system, updating, monitoring, and escalating items when necessary. Provide Client support for London Treasury customers by email or phone. Provide online system demonstrations and training to potential and existing clients over the phone, video conference or in person where necessary. Work with clients to resolve online technical issues and requests received via phone call or group e-mail inbox. Work with internal partners to resolve client issues and escalating through to completion. Collaborate with Management, Sales and US teams to improve and streamline the global client training and support process for the online applications. Handle / coordinate any Audit Confirmation requests ensuring completed within required times frames. Other duties as assigned by the Operations Manager. Adhere to the complaint handling policy Support all queries from customers and provide a warm hand over with the relevant department if the customer is outside of ECC line of business. Support a dedicated list of customers alongside colleagues, coordinating workload and proactively seeking ways to improve processes, efficiency and risk. Be a risk champion and meeting all risk expectation of the company. Required Qualifications: Experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Strong Customer Service skills. Previous Banking experience required. Fast learner, strong communication skills and attention to detail. Self-motivated with the ability to work independently and within a team environment. Strong IT skills especially Excel, Word, PowerPoint etc. Organised with good time management skills. Ability to handle multiple priorities and perform well under pressure. Experience in dealing with clients, providing examples of situations where excellent customer service was shown. Experience of dealing with a variety of internal partners, providing examples of where collaboration assisted with resolving issues. Good understanding of International business including FX and payments. Ability to work under pressure. Able to work in a small team environment and work as a team. Self-motivation and flexibility required to recognize the need to step up to assist colleagues and manager when required. Good prioritisation skills. Desired Qualifications: International Payment processing experience SWIFT knowledge is beneficial. Job Expectations: This role covers a shit pattern of hours between 08.00 – 17.30 on a rota basis. The successful candidate must be flexible to cover all timings on the rota. 08.00 - 16.00 hrs 09.30 – 17.30 hrs 09.00 – 17.00 hrs We operate a hybrid working model of three days in the office and two days at home. Posting End Date: 17 Apr 2025 *Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 34 on Fortune’s 2024 rankings of America’s largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. Additional information may be found at www.wellsfargo.com LinkedIn: https://www.linkedin.com/company/wellsfargo For questions on how to search and apply, visit our frequently asked questions.