What are the responsibilities and job description for the Field Service Engineer 1 (Fort Myers, FL) position at i3 Assembly?
The Service Engineer will be responsible to develop and maintain the operating, installing, diagnosing, and repair of SureScan products upon successful training. This position will be based out of Fort Myers, Florida to be trained for developing service procedures and providing on-demand technical support to end users via telephone, chat, or other communication tools. In this position you will learn and apply knowledge of diverse technologies including High-Voltage X-ray generating equipment, electromechanical systems, and IT networks and platforms. You will work to continually improve SureScan service capability, making regular updates to service diagnostics, Service Manuals, Service Bulletins, and Service training.
Duties and Responsibilities
- Generate service procedures and documentation
- Travel to customer site for Installation and Integration of SureScan products
- Diagnose and repair equipment failures in SureScan products
- Provide training to third-party service providers
- Manage data and information systems for service delivery
- Alternate shift schedules will be required up to 25% of the time to support 24/7/365 technical support to global installations
Education and Experience
- Associate Degree in Engineering, Technology, Computer Science, or related field; or
2-5 years relevant hands-on work experience with diverse equipment and technologies
Qualifications
- Experience operating and/or installing complex electro-mechanical systems
- Experience with electro-mechanical equipment assembly, disassembly, and measurements
- Highly organized, motivated, detail-oriented self-starter who works well independently and as part of a team
- Excellent written, verbal, and interpersonal communication and teamwork skills
- Proficient in the use of professional documentation tools (MS Office or equivalent)
- Must meet typical eligibility criteria for access to controlled areas
Desired Qualifications
- Prior experience servicing X-ray imaging systems (Medical, Industrial or Security)
- US citizen or Green Card holder who is authorized to work in the United States
- Experience operating and servicing IT equipment (servers, networks, and workstations)
Salary : $52,000 - $65,000
