What are the responsibilities and job description for the Field Service Engineer 3 position at i3 Assembly?
JOB SUMMARY/OBJECTIVE: The Field Service Engineer 3 will be responsible to develop and maintain the operating, installing, diagnosing, and repair of SureScan products upon successful training. You will work at the SureScan headquarters location in Binghamton, NY to be trained for developing service procedures and providing on-demand technical support to end users via telephone, chat, or other communication tools. Remote work may be allowed. In this position you will learn and apply knowledge of diverse technologies including High-Voltage X-ray generating equipment, electromechanical systems, and IT networks and platforms. You will work to continually improve SureScan Service capabilities, making regular updates to Service diagnostics, Service Manuals, Service Bulletins, and Service training and spare parts management processes. This position’s specific duties and responsibilities include, but are not limited to:
KEY RESPONSIBILITIES:
- Resolve complex technical issues.
- Generate service procedures and documentation.
- Travel to customer site for Installation and integration of SureScan products.
- Diagnose and repair equipment failures in SureScan products.
- Provide training to third-party service providers.
- Manage data and information systems for service delivery.
- Provide system level oversight and direct activities for remote technical resources.
- Alternate shift schedules will be required up to 25% of the time to support 24/7/365 technical support to global installations.
- Assesses product/equipment performance based on field support data; recommends modifications or improvements.
- Develop automation tools to improve Service and/or Product efficiency.
- Identify and resolve customer issues, provide the customer with the appropriate communication, and involve appropriate Service and Engineering personnel as required.
- May include other duties as assigned and/or special projects.
REQUIRED EDUCATION AND EXPERIENCE:
- Bachelor’s degree in engineering, Technology, Computer Science, or related field; or
10 years relevant hands-on work experience with diverse equipment and technologies.
QUALIFICATIONS:
- Experience diagnosing and repairing electrical, electronic, communication and IT system failures.
- Experience operating and/or installing complex electro-mechanical systems.
- Experience with electro-mechanical equipment assembly, disassembly, and measurements.
- Highly organized, motivated, detail-oriented self-starter who works well independently and as part of a team.
- Excellent written, verbal, and interpersonal communication and teamwork skills.
- Proficient in the use of professional documentation tools (MS Office or equivalent)
- Must meet typical eligibility criteria for access to controlled areas.
DESIRED QUALIFICATIONS
- Bi-Lingual (English and Spanish preferred)
- Prior experience servicing X-ray imaging systems (Medical, Industrial or Security)
- US citizen or Green Card holder who is authorized to work in the United States
- Experience operating and servicing IT equipment (servers, networks, and workstations.)
TRAVEL:
- Travel will be required approximately 25% of the time, including international travel. Passport Required.
WORK AUTHORIZATION/SECURITY CLEARANCE:
- No special clearances required.
MUST BE ABLE TO COMMUTE:
- Boxborough, MA. (As Required)
- Binghamton, NY (As Required)
WORK LOCATION:
- In-person
SureScan LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender or any other basis protected by local, state or federal law. This policy applies to all aspects of employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.
