What are the responsibilities and job description for the Customer Service Representative position at i3 International Inc.?
- Job Title: Customer Service Representative
- Duration:6 Month (Contract)
- Location: Indianapolis, IN 46240, Hybrid
- Pay Rate:$16/h
- Shift Time:
- 8:00am - 4:30pm EST (M-F) - 2 Position
- 9:00am - 5:30pm EST (M-F) - 1 Position
- 10:30am - 7:00pm EST (M-F) - 1 Position
What will you do? General responsibilities include:
1. Provide excellent customer service and one call issue resolution
2. Handle incoming phone calls and assigned email requests along with escalated items
3. Assist participants with registration and log in issues
4. Assist participants with navigation on the WebMD site for their specific program
5. Assist participants with overall questions concerning the applications available to them on the private portal
6. Work with Account Management on escalated issues of a non-routine nature
7. Assist members complete the WebMD Health Survey over the phone
8. Perform other, varied job-related duties as assigned
What qualifications will make you successful? * High School Diploma or GED
1-3 years of experience in a technical call center environment or transferable skills
Job Types: Contract, Temporary
Pay: $15.00 - $16.00 per hour
Shift:
- Morning shift
Ability to Commute:
- Indianapolis, IN 46240 (Preferred)
Ability to Relocate:
- Indianapolis, IN 46240: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $16
