What are the responsibilities and job description for the Implementation Engineer position at i3 Verticals Management Services, Inc.?
Job Description
Job Description
JOB TITLE : Implementation Engineer – ERP / Utilities
FLSA STATUS : Non-Exempt
DEPARTMENT : Public Sector
REPORTS TO : Associate Director – ERP / Utilities
SUPERVISORY RESPONSIBILITIES : No
JOB LOCATION : Houston TX, or Remote (US Based)
TRAVEL : Up to 40%
SUMMARY OF POSITION :
An Implementation Engineer – ERP / Utilities will work closely with client stakeholders to understand requirements and configure software solutions to meet client needs. Preferred candidates will have working experience in the Enterprise Resource Planning and / or Utilities industry, including technical proficiency with nonprofit and / or government management software and database management and basic Governmental Accounting (GASB), GAAP - AR, AP, and General Ledger knowledge.
ESSENTIAL DUTIES & RESPONSIBILITIES :
- Reviews contracts for understanding and adherence to the scope of work
- Consults with and partners with internal and external stakeholders to understand client’s business processes
- Report project / workstream statuses / risks to Project Managers
- Sets up and conducts product overview and solution demonstrations
- Analyzes current state and future state to ensure features and functionality meets scoped requirements, including compliance requirements
- Installs databases and software and configures the solution to meet the client’s needs
- Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications
- Trains and / or assists with client / end-user training
- Provides client support during testing, go live and post go live
- Triage, debugs and resolves defects
- Migrates solution to production and performs post-production review
- Reviews client requests for enhancements and engages with the needed departments for scoping and contracting
- Works with Support to transition client solutions to the maintenance phase
- Adheres to communication standards to ensure clients are informed of status, progress, and risks / issues
- Facilitates internal and external meetings
- Maintains positive relationships with both internal and external partners
- Creates system or implementation process documentation for internal and external stakeholders
- Provides technical guidance and knowledge transfer to technical client and project team members
- Develops and improves project and internal documentation and processes
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE) :
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE) :
Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York