Implementation Engineer

Job Description

Job Description

JOB TITLE : Implementation Engineer – Accounting

FLSA STATUS : Exempt

DEPARTMENT : ERP

REPORTS TO : ERP Associate Director – ERP

SUPERVISORY RESPONSIBILITIES : No

JOB LOCATION : Remote

TRAVEL : Up to 40%

ESSENTIAL DUTIES & RESPONSIBILITIES :

• Reviews contracts for understanding and adherence to the scope of work
• Consults with and partners with internal and external stakeholders to understand client’s business processes
• Report project / workstream statuses / risks to Project Managers
• Sets up and conducts product overview and solution demonstrations
• Analyzes current state and future state to ensure features and functionality meets scoped requirements, including compliance requirements
• Installs databases and software and configures the solution to meet the client’s needs
• Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications
• Trains and / or assists with client / end-user training
• Provides client support during testing, go live and post go live
• Triage, debugs and resolves defects
• Migrates solution to production and performs post-production review
• Reviews client requests for enhancements and engages with the needed departments for scoping and contracting
• Works with Support to transition client solutions to the maintenance phase
• Adheres to communication standards to ensure clients are informed of status, progress, and risks / issues
• Facilitates internal and external meetings
• Maintains positive relationships with both internal and external partners
• Creates system or implementation process documentation for internal and external stakeholders
• Provides technical guidance and knowledge transfer to technical client and project team members
• Develops and improves project and internal documentation and processes

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE) :

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE) :