What are the responsibilities and job description for the Call Center Agent position at i3 Verticals?
JOB TITLE: Call Center Agent
DEPARTMENT: Public Sector
REPORTS TO: Director of Operations/Call Center Supervisor
SUPERVISORY RESPONSIBILITIES: None
JOB LOCATION: Sulphur Springs, Texas
TRAVEL: none
SUMMARY OF POSITION:
Collect on delinquent criminal cases over the phone, via mail, and website.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Making and/or receiving calls from defendants
- Provide guidance to defendants on payment options for delinquent cases
- Maintain record of defendants on payment plans with GHS
- Process return mail and mark as bad address in GHS system
- Skip tracing for good address and phone numbers as scheduled/needed
- Assist with morning mail and afternoon mail duties as needed
- Assist with weekly mailer as needed
- Assist Call Center Supervisor and Operations Manager with office tasks as needed
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- High School Diploma
- Basic computer knowledge and keyboarding skills
- Basic math skills
- Ability to troubleshoot minor issues
- Ability to use reasoning and deduction to locate accurate information
- Must be able to maintain focus and be self-motivated
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- Computer experience preferred
- Bilingual preferred but not required
