What are the responsibilities and job description for the CX IT Support - System Administrator position at i3 Verticals?
JOB TITLE: CX IT Support
DEPARTMENT: Public CX IT
REPORTS TO: Manager CX IT
JOB LOCATION: Sulphur Springs, TX
TRAVEL: up to 10%
ESSENTIAL DUTIES & RESPONSIBILITIES:
System Administration
- Maintain and manage IBM i Series Power 8, 9, and 10 servers.
- Perform system upgrades, patches, and routine maintenance.
- Monitor server health, performance, and availability, ensuring minimal downtime.
- Manage user profiles, access rights, and system configurations.
- Troubleshoot and resolve hardware and software issues promptly.
Network and Security Management
- Manage FortiGate firewalls and FortiSwitches to ensure network security and performance.
- Implement and enforce network policies, including access control and data security protocols.
- Conduct regular security assessments and audits.
Virtualization
- Administer VMware environments, including provisioning, updates, and system optimization.
- Ensure high availability and disaster recovery readiness in virtualized environments.
Backup and Disaster Recovery
- Design and manage robust backup strategies, ensuring compliance with business continuity requirements.
- Regularly test failover capabilities and DR plans for all systems.
- Manage and optimize NAS storage for backups, archives, and operational needs.
Collaboration and Support
- Act as the primary point of contact for IT support issues across all three locations.
- Work closely with internal teams and vendors to resolve issues promptly.
- Provide training and documentation to ensure end-user proficiency and adherence to best practices.
Documentation and Reporting
- Maintain detailed documentation of system configurations, processes, and incident resolutions.
- Provide regular reports on system performance, security, and project statuses.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- 5 years of experience managing IBM i Series servers (Power 8, 9, and 10 preferred).
- Ability to travel between the main office, sspd data center, and franklin county pd as needed.
- On-call availability for emergencies and critical system maintenance.
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Proven experience with VMware, FortiGate firewalls, FortiSwitches, and NAS solutions in a hosted or multi-site environment.
