What are the responsibilities and job description for the Implementation Trainer position at i3 Verticals?
JOB TITLE: Implementation Trainer
DEPARTMENT: Public Sector - Justice Tech
REPORTS TO: Associate Director Implementations
JOB LOCATION: Remote (U.S. based)
TRAVEL: 25%
SUMMARY OF POSITION:
An Implementation Trainer will guide clients through the process of adopting and using i3verticals Case Management and Law Enforcement Records Management Systems, focusing on training and support to ensure successful implementation.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Training:
- Develop and deliver comprehensive training programs for end-users, ensuring they are proficient in using the new software or system.
- Conduct hands-on training sessions, workshops, and online tutorials.
- Create and maintain training materials, including documentation, guides, and videos.
- Client Engagement:
- Build strong relationships with clients, understanding their needs and expectations.
- Provide ongoing training, support and guidance to clients throughout the implementation process.
- Gather feedback from clients to improve training materials and processes.
- Documentation and Reporting:
- Document implementation training processes, materials, and troubleshooting steps.
- Track training progress and provide reports on user adoption and satisfaction.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- Strong communication and interpersonal skills.
- Excellent training and presentation skills.
- Technical proficiency in the relevant software or system.
- Problem-solving and troubleshooting skills.
- Ability to work independently and as part of a team.
- Experience in developing and delivering training programs.
- Knowledge of project management principles.
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- Bachelor’s degree or equivalent experience
- Experience using Jira and Confluence
Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York state.
