Onboarding Specialist

JOB TITLE : On-Boarding Specialist

DEPARTMENT : i3 Education

JOB LOCATION : Canton OH Office

SUMMARY OF POSITION

The On-Boarding Specialist position is a key member of our payment processing team. The primary function of this position is gathering the necessary data and launching the on-boarding process of new payment processing merchant accounts. The individual should also have software support experience knowledge as outlined below or equivalent industry knowledge.

DUTIES & RESPONSIBILITIES

• Demonstrate excellent quality of support to our customers (customer first approach).
• Provide email and phone communication with customers.
• High availability to ensure timely and accurate response to all inquiries.
• Respond to requests from customers, business partners and internal co-workers in a timely manner.
• Utilizes phone, email, and remote connections to gather the necessary data for the merchant on-boarding process.
• Proficient and high level of accuracy with data entry.
• Other tasks as directed by the reporting Manager.

DESIRED SKILLS

DISTINGUISHING FEATURES

An employee in this role provides support to our customers on-boarding new merchant accounts for our payment processing solutions. This includes assisting the customers from the user’s perspective, meeting the needs of the merchant account on-boarding process. This position requires a friendly, professional, and courteous approach to ensure a positive customer experience.

EDUCATION & EXPERIENCE

A high school diploma or GED is required. Bachelor’s degree from accredited college desired.