What are the responsibilities and job description for the Receptionist position at i3 Verticals?
JOB DESCRIPTION
JOB TITLE: Receptionist
FLSA STATUS: Full Time
DEPARTMENT: Healthcare Vertical - ACS
REPORTS TO: Manager and/or Area Manager
SUPERVISORY RESPONSIBILITIES: no
JOB LOCATION: Bossier – Ark La Tex Children’s Clinic
TRAVEL: no
SUMMARY OF POSITION: Responsible for greeting customers, providing information, communicating with departments. Answering phones and schedule appointments.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Adheres to all policies and procedures set forth in the Employee Handbook, ACS Practice Management, Compliance and HIPAA Policies & Procedures Manuals.
- Greets patients in polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of person's arrival.
- Completes necessary paperwork such as encounter forms, parking validations. Uses ACS Compumd and Scheduling systems to generate information necessary for billing.
- Updates patient information, collects copays, provides any necessary forms needing completion, obtains signatures as necessary.
- Maintains clean, orderly waiting area.
- Answers phones in pleasant manner and deals with patient’s needs expeditiously.
- Supplements office staff as reception tasks permit by assisting with photocopying, computer input/typing, scheduling initial, follow-up, laboratory or radiology work as directed.
- Performs Accounts Receivable Representative functions as needed.
Education: High School diploma or GED
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
EXPERIENCE: Experience in customer service setting, preferably receptionist experience in health care setting and experience with office equipment.
KNOWLEDGE:
- Knowledge of reception tasks, clinic policies/procedures, paperwork.
- Knowledge of how to use office equipment including phone, computer.
- Knowledge of customer service concepts and techniques.
SKILLS:
- Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
- Skill in customer service principles by creating a pleasant waiting room atmosphere.
ABILITIES:
- Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff and other customers.
- Ability to organize and prioritize tasks effectively.
- Ability to read, understand and follow oral written instructions. Can file correctly by alphabetic or numeric systems.
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
