What are the responsibilities and job description for the Call Center Agent position at I4A institute?
Job Description:
We are seeking a motivated and customer-oriented Call Center Representative to join our dynamic team at I4A. This role is crucial in driving our commitment to providing exceptional service and achieving superior client satisfaction. You will be responsible for handling outbound calls, booking appointments, and ensuring high engagement and follow-up rates.
Responsibilities:
- **Make Outbound Calls**: Conduct 200-250 calls daily to potential and existing customers to schedule appointments or follow up on previous inquiries.
- **Appointment Scheduling**: Efficiently manage customer interactions to maximize appointment bookings, aiming for a booking rate of 8-15 appointments per day.
- **Customer Engagement**: Maintain high levels of customer interaction, ensuring each call is handled with a high degree of quality and professionalism.
- **Achieve Show-Up Rates**: Implement strategies to ensure a 70-80% show-up rate through effective confirmation calls and reminders.
- **Performance Tracking**: Keep accurate records of calls made, appointments booked, and customer feedback, contributing to weekly performance reports.
- **Participate in Training and Meetings**: Engage in regular training sessions to improve call tactics and strategies and participate in daily check-ins to set personal goals and discuss challenges.
- **Feedback and Improvement**: Provide feedback on call processes and participate in continuous improvement of calling strategies to meet and exceed performance targets.
Required Skills & Qualifications:
- **Excellent Communication Skills**: Strong verbal and written communication skills with an ability to convey information clearly and effectively.
- **Persistence and Energy**: High level of enthusiasm and resilience, with a strong drive to achieve sales targets.
- **Time Management**: Proficient in managing time effectively, ensuring productive use of work hours for maximum call volumes and follow-ups.
- **Problem-Solving Skills**: Ability to quickly identify and address customer issues or concerns to prevent escalation.
- **Technical Proficiency**: Comfortable using call center technology, including CRM software and telephone systems.
- **Attention to Detail**: Keen attention to detail to accurately record data and maintain customer records.
Education & Experience:
- High school diploma or equivalent required.
- Previous experience in a call center or sales environment preferred, but not mandatory.
Job Types: Full-time, Part-time
Pay: $15.00 - $20.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
- Split shift
Application Question(s):
- Are you good with Technology?
Experience:
- Sales: 1 year (Required)
Ability to Commute:
- Stuart, FL 34994 (Required)
Work Location: In person
Salary : $15 - $21