What are the responsibilities and job description for the Claims Specialist position at iA American Warranty Group?
Job Description
A Claims Specialist answers questions and provides customer assistance to all beneficiaries/policyholders/agents and funeral homes regarding policy and claim status via telephone, e-mail, fax or fax.
Your Day to Day
- Communicates with customers through inbound and outbound phone calls, written correspondence and email to ensure successful set-up of new claims and gathering of claim requirements for existing claims.
- Opens new claims within established guidelines. Includes determination of in-force coverage, obtaining the necessary requirements through telephone and written contacts, verifying completeness.
- Explains policy coverage and provides details.
- Researches policy contracts to resolve issues and answer questions.
- Determines what requests should be forwarded for review by other departments or management.
- Prepares letters and updates claims system for newly reported claims.
- Provides appropriate follow-up for outstanding requirements on pending claims.
- Keeps records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Maintains a familiarity with the details of Company products and policies, and a working knowledge of where to get assistance in responding to inquiries.
- Participates in special projects and assignments.
- Assists with incoming telephone calls and work overflow for various Claims functions.
What You Have
- High school diploma or general education degree (GED).
- Life claims experience preferred but not required.
- Ability to type 35wpm
We Offer
- Competitive Benefits (Medical, Dental, Vision, Short- and Long-Term Disability, 401K w/ match, PTO, and more!)
- A Human Approach
- Career Advancement
- Professional Development Opportunities
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Company
American-Amicable Life Insurance Company of Texas
Posting End Date
2025-03-31About us
iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!
iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!
Our Commitment to Diversity and Inclusion
Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts!
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