What are the responsibilities and job description for the Help Desk Technician position at iA American Warranty Group?
Job Description
Are you passionate about technology and enjoy helping others? Join our dynamic team as a Help Desk Technician! You will play a crucial role in supporting our service and business objectives by assisting users, resolving incidents, and contributing to continuous improvement.
Key Responsibilities:
- Frontline Support: Serve as the first point of contact for users seeking assistance with IT tools and technologies.
- User Assistance: Collect feedback, provide advice on best practices, and ensure user satisfaction.
- Diagnostics & Follow-Up: Produce diagnostics, maintain relationships with requesters, and ensure timely resolution of issues.
- Collaboration: Work with IT teams to resolve problems and escalate issues as needed.
- Documentation: Maintain and update service tickets, improving documentation and knowledge bases.
- Task Management: Evaluate and manage efforts and schedules for assigned tasks.
- Knowledge Sharing: Contribute to the exchange of technical knowledge and continuous improvement within the team.
- Project Participation: Provide technical advice to designers, solution architects, analysts, and developers as required.
Qualifications:
- Education: Bachelor’s degree (B.A. or B.S.) or equivalent from a four-year college or university.
- Experience: 2-3 years of related experience and/or training; or an equivalent combination of education and experience.
- Skills: Proficiency in MS Office applications, excellent organizational skills, and strong communication skills (phone, email, and in-person).
- Availability: Willingness to provide support outside of regular working hours and work in-office three times a week.
Why Join Us?
- Innovative Environment: Be part of a forward-thinking team that values continuous improvement and knowledge sharing.
- Professional Growth: Opportunities for career development and advancement.
- Supportive Culture: Work in a collaborative and supportive environment where your contributions are valued.
Apply today!
Company
iA American Warranty, L.P.
Posting End Date
2025-01-31
Our Commitment to Diversity and Inclusion
Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts!
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