Patient Service Rep- Somali Interpreter

Employment Type: Full time Shift: Day Shift Description: At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Siouxland Medical Center has earned more national recognition for quality patient outcomes than any other hospital in the region. The medical center has earned multiple honors for its leadership and excellence in several clinical areas including cardiac care, orthopedic services, vascular surgery, stroke care and cancer care. Want to learn more about MercyOne Siouxland? Click here: Find a Location Sioux City, Iowa (IA), MercyOne Siouxland Join the MercyOne Family! We are looking to hire a Somali Interpreter/Patient Service Rep. As a Patient Service Rep at MercyOne, you will perform computerized patient scheduling/rescheduling and management of Phreesia registration dashboard. Receive patients and visitors and answers the telephone. Completes the patient office visit, which includes receiving payment on patient accounts. Utilizes bilingual skills in more than 25% of patient care activities/encounters. Schedules patients and maintains daily appointment schedules following standard work instructions. Consults with provider(s) or designee when need arises. Checks in patients following Standard Work Instructions (SWI). Updates and verifies patient demographics, making appropriate changes as needed following SWI. Answers telephone calls and maintains proficiency receiving/relaying messages from external and internal customers. Assists patients, nurses, providers and office staff in providing patient care services as directed. As needed, provides thorough, accurate and ethical interpreter services for limited English-speaking patients. This is done by conveying the exact conversation between patient and staff as opposed to summarizing the information. Translates pertinent medical, financial, and educational written materials as needed Checks out patients after their office visit by collecting payment for current co pays or coinsurance and past due balances following SWI. Maintains working knowledge of ICD-10-CM and CPT codes. Attends required training sessions to keep current. Prepares patient’s medical records for provider visits, including consent forms, following SWI. Monitors patient accounts and communicate any issues to Clinic Manager for review. (Third party payment problems and/or credit balance, etc.) Schedule: Full Time Days 8am-4:30 pm General Requirements: Must have excellent interpersonal and communication skills to interact effectively with customers and all members of the health care team. Is able to perform a variety of duties characterized by frequent change. Must have a general working knowledge of computers and department specific software (i.e. HealthStream, internet, etc.) Must possess excellent verbal and written communications skills, presentation skills, advanced analytical skills, be well organized and maintain a highly professional manner and appearance. Strong interpersonal, consultative and relationship building skills to initiate and develop productive collaborative partnership with all levels of leadership across the organization. Ability to effectively influence results, garner support and tactfully manage complex relationships within and across the organization. Extremely high level of diplomacy and tact are required. Ability to read the subtle nuances of situation and react/plan accordingly. Education: High school diploma or equivalent GED required. Previous experience of one to two years in a medical office or health care facility preferred. Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care. Visit MercyOne on LinkedIn, Facebook, Instagram, YouTube, and Twitter! Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.