Join us at the Illinois Farm Bureau to become part of an influential leader that has a rich history and vision toward the future of agriculture.

We’re excited you’re looking for a career with Illinois Farm Bureau as we advocate for farmers and agriculture. We’re a grassroots organization made up of people who support farms, food and families in Illinois.. Apply today to become a vital part of helping us advocate for Illinois agriculture and support Illinois farm families.

About the role

Assists in the administration, monitoring, servicing and promotion of the IAA Credit Union (IAACU) plastic card portfolio. As part of the Service Center, provides member assistance regarding credit/debit card issues by phone, email and in person.

How does this role make an impact?

- Assists in the day-to day plastic card (e.g., credit/debit card, gift card) servicing operations for IAACU. Responds to inquiries and resolves issues/disputes.
- Monitors daily fraud reports and assists with fraud prevention, mitigation and recovery.
- Orders new plastic cards and adjusts card limits, as appropriate and with necessary approvals.
- Follows applicable compliance guidelines and documentation standards regarding opening, closing and maintaining accounts.
- Accurately and efficiently processes financial transactions. Post debit and credit card exceptions, balance daily files to core system.
- May coordinate programs with applicable IAACU departments, prepare reports and/or provide training.

Do you have what we're looking for?

Typically requires 1 years of relevant experience.

• Basic familiarity with plastic card products and retail banking products and services.
• Excellent written and verbal communication skills, including customer service and conflict resolution.
• Strong research and investigative skills.
• Basic computer and data entry skills, including proficiency with Microsoft Office products and ongoing ability to learn new/other banking equipment, systems and software necessary to complete job requirements.
• Ability to organize efficiently, establish priorities and attend to details.

 

Base Pay Range:

$38,000-$52,250

The base pay range represents the typical range of potential salary offers for candidates hired. Factors used to determine your actual salary include your specific skills, qualifications and experience.

Incentive Pay:

In addition to base salary, this position is eligible for a Short-Term Incentive plan.

Why work with us?

Illinois Farm Bureau planted roots in 1916 and is one of the largest Farm Bureau organizations in the United States. Illinois Farm Bureau is a voice for Illinois farmers, farm families, and anyone involved in food and agriculture. That covers a lot of ground. Illinois Farm Bureau represents members in Springfield, IL and Washington D.C. When you become a part of Illinois Farm Bureau, you become part of something that touches the lives of people every day. You truly make a difference.

You’ll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match, parental leave, paid time off, paid company holidays and time off to volunteer. Please click here to learn more about Illinois Farm Bureau and the many benefits we offer our employees.

Illinois Farm Bureau is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations.

Come join our team at Illinois Farm Bureau today!

Illinois Farm Bureau does not generally sponsor individuals for employment-based visas for this position. 

Salary : $38,000 - $52,250