What are the responsibilities and job description for the Enrollment Representative position at IAM Management Group?
Here at IAM Management Group, we are passionate about providing our customers with a level of dedication and commitment when it comes to customer service and sales support that is unmatched by our competitors. We are committed to fostering a workplace culture that values innovation, teamwork, and leadership in our employees, and this identity extends to our relationships with clients and customers. Our brand of direct, one-on-one customer relationship management allows us to provide our customers with quality, satisfactory sales experiences and our clients large profit margins and customer footprints, all while increasing our own revenue and market share.
Due to the growth we’ve seen over the past couple of years, we are actively seeking new Enrollment Representatives to join our dynamic team! As an Enrollment Representative with IAM Management Group, you will be responsible for forging lasting relationships with customers, providing ongoing customer service and sales support, and participating in the growth of the company. You will benefit from customer service and sales training as well as career development from our senior Enrollment Representatives to help you be successful in this role!
Responsibilities of an Enrollment Representative:
- Act as the primary point of contact for prospective and existing customers before, during, and after point of sales
- Qualify prospective customers by following up on warm leads, conducting sales presentations, listening to customer concerns and offering effective solutions
- Troubleshoot all customer concerns regarding pricing, billing details, service coverage, sales policies and technical support
- Provide top-notch customer service and sales support by responding to all customer inquiries promptly and professionally, whether by phone, chat, or in person visits
- Abide by all company and client compliance policies when handling sensitive customer information to ensure all sales transactions meet legal privacy requirements
Qualifications of an Enrollment Representative:
- A bachelor’s degree or equivalent, preferred
- Previous experience in sales and/or customer service, preferred
- Personable, outgoing individuals who can communicate effectively with others
- Proactive individuals who are able to take initiative independently when needed
- Ability to stand/walk for extended periods of time
Job Type: Full-time
Pay: $49,323.00 - $53,747.00 per year
Schedule:
- 8 hour shift
Work Location: In person
Salary : $49,323 - $53,747
