What are the responsibilities and job description for the Office Assistant Dispatcher position at IAQ Corp?
IAQ Experts is currently hiring an office assistant for our San Antonio, Tx branch. This is an opportunity with fast growing company. We are looking for a candidate with previous dispatching experience. Air Duct (HVAC) industry experience is preferred, but not required.
We are looking for a reliable individual to act as a communication point for sales and warranty calls. You will receive requests, transmit messages, and schedule jobs.
The ideal candidate must be primarily an excellent communicator and able to remain calm and composed in all situations. You must be able to multi-task as well as take the appropriate action with little supervision.
Skills and Responsibilities
Receive sales and warranty calls and record significant information in CRM
Address problems and requests by transmitting information or providing solutions
Receive and dispatch orders for services
Prioritize calls according to urgency and importance
Use phone or computer to send crews, vehicles or other field units to appropriate locations
Monitor the route and status of field units to coordinate and prioritize their schedule
Provide field units with information about orders, obstacles and requirements
Enter data in computer system and maintain logs and records of calls, activities and other information
Proven experience as dispatcher or relevant position
Tech-savvy with knowledge of relevant methods (Service Fusion)
Fast typing with experience in data entry
Knowledge of procedures and guideline for urgent situations
Proficient in English (oral and written). Bilingual is helpful
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Sound judgement and critical thinking
Must be punctual
Follow through
Must have valid driver license
Bilingual - Spanish is preferred