Patient Portal Application Analyst

Patient Portal Application AnalystClick Here to Apply OnlineJob DescriptionLocation : Stewardship Health IncPosted Date : 7 / 22 / 2024Job Type : Full TimeDepartment : 1185.73059 CMGE Training DeptSummary : The Patient Portal Application Analyst is responsible for analysis, design, testing, documentation, training, report writing and daily user supportAbility to interpret and develop project plans, functional / operational specifications, flowcharts, input and output specifications (including file structures and record layouts) and flowchartsDetermine and accommodate the impact of various system changes on users, automated or manual, troubleshoot various problems and respond to user department needsInteract with all level of users throughout the organization to clarify and verify requirements at all stages of analysis, design, and implementation Key Responsibilities : Demonstrates solid applications knowledge of at least one software environment (ie. Application, language) and the ability to quickly learn and apply new technologies.Applies well-defined and disciplined implementation and support processes and proceduresProvides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence StandardsAble to work within defined project plans under the direction of a lead / senior analyst, program manager or applications manager utilizing recognized project management methodologyConfers with the Project Management Office [PMO] hospital directors and directors involved with new system implementations and system upgrades to assist in finding solutions by reviewing and validating functional specifications, identifying resources and establishing a team to implement the solution Participates in the identification and resolution of basic application problems and procedures, suggesting solutions to identified problemsResponsible for routine communication to customers, department heads and project team members on issues, project status, software enhancements / fixesSchedules department meetings, provides on-site training, troubleshooting and consultingResponsible for responding to issues, questions and requests in a timely manner, related to information systems on the Patient Portal applicationPerforms on-call duties and off hours support as requiredConducts core group and end user training classes and / or presentations as required Knowledge & Skills : Must demonstrate strong analytical, organizational, verbal and written communication skills. Strong analytical, problem-solving skillsAbility to cooperatively and effectively work with people from all organizational levels and build consensus through negotiation and diplomacyAbility to manage a small project and to prioritize and delegate accordinglyKnowledge of PC applications, e.g., Microsoft Office Suite and Project, PowerPoint preferredMust possess strong teaching skills Experience : Recommended : Bachelor's Degree in health-related field or Information Systems.Minimum Experience : At least 2-5 years of related work experience and / or training. Ability to prioritize and simultaneously work on multiple tasks and projects. This is a fully remote position available to only individuals residing in : Arizona, Arkansas, California, Connecticut, Florida, Georgia, Louisiana, Massachusetts, Michigan, Mississippi, Montana, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, or Utah.Application InstructionsPlease click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you