What are the responsibilities and job description for the Senior Systems Analyst | Application Support position at IAT Insurance Group?
IAT Insurance Group has an immediate opening for a Senior Systems Analyst role. This role requires a strategic thinker with strong technical skills, Duck Creek experience, and the ability to collaborate effectively with cross-functional teams and senior leadership. As a Senior Systems Analyst, you will play a critical role in supporting and maintaining our enterprise systems, including Policy, Billing, Claims, and Document Management. You will lead and mentor a team of skilled analysts and developers, both onshore and offshore, to ensure the stability, performance, and scalability of our systems.
This role works a hybrid schedule from Naperville, IL. We will also consider other IAT locations, including Raleigh, NC, and Rolling Meadows, IL. Occasional travel is required. The hybrid schedule reflects our values (thinking and acting like an owner, collaboration, and teamwork), fostering a culture where every team member feels aligned and connected. Occasional travel is required. Flexibility to work nights and weekends as needed is required.
Responsibilities :
- Team Leadership & Development : Lead and mentor both onshore and offshore teams, driving maturity and continuous improvement. Develop and implement strategies to enhance offshore team capabilities.
- Technical Support & Analysis : Support end users by researching and analyzing problems, documenting steps to recreate issues, testing fixes, and documenting resolutions. Analyze issues for root cause and determine if they are defects or enhancements.
- System Performance & Improvement : Monitor system performance, troubleshoot issues, and recommend improvements. Provide feedback to the QA team to adjust test plans and ensure accurate system changes.
- Reporting & Documentation : Develop reports using various query and report writer tools. Prepare clear and concise business documentation and communications.
- Customer Service & On-Call Support : Provide superior customer service to both internal and external customers. Assume 24-hour on-call responsibility as needed.
- Project Management & Integration : Drive projects to optimize team efficiency and improve team maturity. Participate in the integration of new technologies and solutions.
- Stakeholder Engagement : Engage with key stakeholders, including senior leadership, to ensure alignment and support for system initiatives.
- Perform other tasks as needed.
Qualifications : Must-Have :
Preferred to Have :
Workday or similar Project and Portfolio Management application and or Service Now or similar application).
Our Culture :
IAT is the largest private, family-owned property and casualty insurer in the Insurance Answers Together is how we define IAT, in letter and in spirit. We work together to provide solutions for people and businesses. We collaborate internally and with our partners to provide our customers the best possible insurance and surety options.
At IAT, we’re committed to creating an open and supportive culture for all. Our employees propel IAT forward, driving innovation, stable partnerships, and growth. That’s why we continue to build an engaging workplace culture to attract and retain the best talent.
We offer comprehensive benefits like :
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We maintain a drug-free workplace and participate in E-Verify.
Compensation :
Please note, that the annual gross salary range associated with this posting is $70,400 – $111,500. This range represents the anticipated low and high end of the base salary for this position. Actual salaries will vary based on factors such as a candidate's qualifications, skills, competencies, and geographical location related to this specific role. The total compensation will include a base salary, performance-based bonus opportunities, 401(K) match, profit-sharing opportunities, and more.
To view details of our full benefits, please visit
IAT Recruiter :
Steve Morley | Senior Recruiter
Salary : $70,400 - $111,500
