What are the responsibilities and job description for the Surety Account Manager (Underwriting Support) position at IAT Insurance Group?
IAT Insurance Group Surety Business Unit has an immediate opening for a Surety Account Manager (Underwriting Support) in our Plano, Texas location. This role will provide overall day to day customer service and support to Underwriters, Agents, Principals and Obligee, Acts as a liaison between the organization and clients, working closely with both entities to ensure needs are being met. Please note, IAT works on a hybrid schedule. This role will be required to work from the office Monday through Wednesday with the option of working remotely Thursday and Friday.
-
Account creation for new principals, including file creation, onbasing, ofac, and Pcode management, credit reports and referencing.
- Process premium and entry of bonds, determining the ratings and class coding.
- Process renewals, endorsements and cancellation in line with bond forms and contract terms.
- Maintain account principal and bond files; may request updates from Agents.
- Audit Agent bond logs and follow up with agents resolving any gaps or problems.
- Set up Status reports for bonds when applicable and follow up with agents or owners to ensure completion.
- Generate and distribute monthly reports to Regional Managers and or Underwriters.
- Research and respond to agents and internal billing team to resolve invoicing discrepancies.
- Answers and processes internal information requests from a variety of internal functions (Legal, IT, licensing, RM's and other HO departments etc.).
- Respond to client and company requests for action and information on any bond-related matter. Review and analyze issues in collaboration with Producers, and appropriate Support Department personnel. May be escalated to Ex. AM.
- Call or email agents about unpaid bonds, Work with RM on over 90 reports and outstanding balances with agents.
- Assist/advise underwriters of Ratings per state and bond type and rules and provide quotes to Agents (might be a higher-level admin function).
- Performs other duties as assigned.
-
High School Diploma required
- Equivalent education and experience would be 3 years of experience in the insurance or finance industry
- Basic Accounting experience
- Knowledge of Underwriting support processes and procedures, basic mathematics and problem-solving techniques
- Strong keyboarding skills
- Effective written and verbal communication skills used for interaction with all levels of associates and/or external sources in a variety of settings
- Strong PC skills required
- Must be detail and action oriented
- Ability to work in fast-paced and deadline-driven production environment
- Strong critical thinking skills
- Strong organizational skills with ability to set and maintain priorities
- Ability to adapt to change
- To qualify, all applicants must be authorized to work in the United States and must not require, now or in the future, VISA sponsorship for employment purposes
-
Bachelors’ degree
- Surety Bonds Underwriting support experience
At IAT, we’re committed to driving and building an open and supportive culture for all. Our employees propel IAT forward – driving innovation, stable partnerships and growth. That’s why we continue to build an engaging workplace culture to attract and retain the best talent.
We offer comprehensive benefits like:
- 26 PTO Days (Entry Level) 12 Company Holidays = 38 Paid Days Off
- 7% 401(k) Company Match and additional Profit Sharing
- Hybrid work environment
- Numerous training and development opportunities to assist you in furthering your career
- Healthcare and Wellness Programs
- Opportunity to earn performance-based bonuses
- College Loan Assistance Support Plan
- Educational Assistance Program
- Mentorship Program
- Dress for Your Day Policy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We maintain a drug-free workplace and participate in E-Verify.
To view details of our full benefits, please visit https://www.iatinsurancegroup.com/careers/benefits
