IT Help Desk Support Specialist

Supervisory Responsibilities:

None

FinancialGovernance Accountability:

None

Qualifications

Education:

• Bachelor’s degree in information technology or a relevant field. Industry certification in relevant computer languages or software.

Experience:

• 2 years of proven experience in a heavy customer focus position involving technical knowledge of companies’ products and services.
• Excellent decision-making, time management and problem-solving skills.
• Experience with Thrive Managed Services is a plus.
• Adaptable and flexible in a fast-changing industry and work environment.
• Ability to be able to handle customer feedback on IT services.
• Excellent communication and interpersonal skills.
• Experience in desktop hardware/ software configuration in an enterprise environment.
• Working knowledge of Microsoft services and tools such as O365, Azure, SharePoint, OneDrive, and Active Directory.
• In-depth knowledge of Mobile device management (JAMF/ Intune).
• Extensive experience working with different operating systems including Windows and Mac.
• Ability to handle projects efficiently and effectively.
• Proven ability to multi-task, effectively determine priorities, and meet SLAs.
• Experience working with a remote workforce in multiple locations is a must.

Working Conditions:

Typical office environment. Occasional visits to a warehouse or manufacturing environment.

Safety Responsibilities:

Tier 1 – Employee