What are the responsibilities and job description for the Collector Lead position at IBC Bank?
IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.
Time Type:
Full time
This is an in-office position.
Department:
205 Collections
Job Summary:
The position is responsible for managing the daily operations of the San Antonio Collections staff, which includes Collectors and Administrative staff. Ensures the staff duties are performed timely and accurately and are completed daily. Assist staff with escalated calls and managing their lunch schedules and work schedules to ensure proper coverage is available during business hours.
Job Description:
ESSENTIAL JOB FUNCTIONS
The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.
- Supervises daily operations of the San Antonio Collections Department
- Ensure staff is following all bank policies and procedures
- Daily monitors collection routes to ensure assigned calls are completed
- Performs daily walkthrough to ensure the staff is engaged with work and / or to assist with escalated calls
- Trains new hire employees & prepares the proper new hire documents
- Conducts monthly staff meetings
SKILLS
- Active Listening
- Coordination
- Judgement and decision making
- Mathematics
- Persuasion
- Ability to organize
- Prioritize
- Resourceful
- Leadership
- Adjust to changes
- Team leader
- Dependable
- Patient
- Empathy
- Integrity
- Performs under pressure situations
- Effective English verbal and written communication skills.
- Computer Literate
- Keyboarding 40wpm
- Good Customer service
- Critical thinking
- Good Negotiating Tactics
- Bilingual is preferred (Spanish)
- Ability multi-task
- Time management
- Directing people as they work
EDUCATION
- High School Diploma or GED
- Basic accounting knowledge preferred but not required
- Collection experience preferred but not required
- Supervising experience preferred but not required
