What are the responsibilities and job description for the Customer Service Representative I position at IBC Bank?
IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.
Time Type:
Full time
This is an in-office position.
Department:
1140 Call Center
Job Summary:
Answer/handle incoming external customer calls regarding account activity , solve debit card issues and general banking issues including basic online support. Solicit sales of new or additional services. Maintain confidentiality of bank records and documents. Duties as assigned. Be able to adapt easily to a changing work environment.
Job Description:
ESSENTIAL JOB FUNCTIONS
The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.
- Process customer inquiries utilizing bank resources.
- Assist calls with one call resolution.
- Refer new or additional services as needed
- Analyze suspicious activity and takes appropriate steps to protect the customer and the bank.
- Evaluate potential bank risk and report to the appropriate personnel.
- Review the customer requests and submit appropriate documentation to fulfill the request.
- Maintain confidentiality of bank records and documents.
- Meet quality and performance standards
- Other duties as assigned
SKILLS
- Good oral and written communication
- Customer Service Oriented
- Empathy and Adaptability
- Ability to navigate easily on basic computer functions
- Good problem-solving skills and active listening skills.
- Able to function in a fast paced, performance-based environment.
- Flexible to work schedule
- Bilingual in English and Spanish preferred
EDUCATION & EXPERIENCE
- High School Diploma or Equivalent
- 6 months in a customer service environment, preferably by phone
