What are the responsibilities and job description for the Leave Programs Specialist I position at IBC Bank?
IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.
Time Type:
Full time
This is an in-office position.
Department:
640 Corporate Human Resource
Job Summary:
This position is responsible for assisting in administering all the leave programs, including but not limited to: Family Medical Leave Act, Leave of Absence, Extended leave of absence, Officer leave of absence, Funeral leave of absence, Military leave, available at IBC. Assist with the administration, processing, and coordination of all requests.
Job Description:
ESSENTIAL JOB FUNCTIONS
The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.
- Assist in the processing of the leave programs (i.e. FMLA, leave of absence, extended leave of absence, officer leave of absence, funeral leave of absence, military leave, etc.)
- Research and determine leave benefit
- Prepare and send communication to employees on leave
- Conducts follows up for all employees on leave
- Review and process non-medical leave requests
- Update weekly employees on leaves tracking to distribute to payroll
- Updates Time and Labor system
- Creates request for employee access while on leave
- Performs verifications of leaves
- Collaborates to request time off for all employees COVID hotline deviations
- Collects data to box/log all files for warehouse
- Assist the Human Resources department with the daily operations and any other duties as assigned or required
SKILLS
- Strong written and oral communication skills
- Must possess Time Management skills
- Attention to Detail
- Ability to Organize, Prioritize, and follow-up skills and the ability to escalate issues when necessary
- Ability to interact effectively and professionally with employees and managers
- Must possess good telephone etiquette and techniques
- Ability to maintain confidentiality
- Must be an Active Learner
- Must possess Problem Sensitivity skills
- Ability to multitask
- Establish and maintain cooperative working relationships with others
- Ability to deliver high quality customer service consistently in a professional manner
- Strong interpersonal and listening skills
- Strong Computer Skills (Microsoft Office)
- Ability to handle confidential and sensitive information
EDUCATION & KNOWLEDGE
- High School Diploma or GED
- Bilingual
- Preferred experience in managing employee leaves of absences
