What are the responsibilities and job description for the Maintenance Auditor position at IBC Bank?
IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.
Time Type:
Full time
This is an in-office position.
Department:
1120 Quality Control
Job Summary:
The Maintenance Audit l position is responsible for the review of all account and customer information maintenance on the Bank system. These changes may include change of address, contact information as well as urgent maintenance changes such as fraud holds and stop payments. Auditor should be able to function comfortably in a fast pace work environment and meet required productivity standards and expectations.
Job Description:
ESSENTIAL JOB FUNCTIONS
The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.
- Perform audit of account and customer details changes on the Banks System (Precision) utilizing the automated imaging system (IMS)
- Assist with on the job training/cross training of employees
- Identify and escalate high priority or out of ordinary situations/requests and handle them accordingly
- Communicate with the supervisor any training issues identified thru the audit for the markets and/or maintenance clerks (errors/redoes)
- Knowledge of bank products and services to provide a complete audit
- Answer phone calls from the markets on an as needed basis
SKILLS
- Ability to work under pressure and meet deadlines as assigned
- Ability to utilize multiple computer applications/ programs efficiently
- Ability to provide detailed instructions over the phone
- Self-starter that works well in a group environment
EDUCATION & KNOWLEDGE
- High School Diploma or GED equivalent
- Computer literate and have some working knowledge of Microsoft Office
- Effective English verbal and written communication skills, Bilingual Spanish is a plus
- At least 1 year of customer service working experience
