What are the responsibilities and job description for the Maintenance Clerk I position at IBC Bank?
IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.
Time Type:
Full time
This is an in-office position.
Department:
1120 Quality Control
Job Summary:
The Maintenance Clerk l position is responsible for timely ordering of Debit Cards and Check Orders for new/existing customers along with other maintenance functions and duties as assigned. Applicant must be comfortable working in a fast-paced active environment. They must also be able to meet or exceed the production standards set for the function processed.
Job Description:
ESSENTIAL JOB FUNCTIONS
The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.
- Process approved maintenance and service requests including ATM/Debit card processing and maintenance, check orders and maintenance change requests on accounts
- Assist with on the job training/cross training of employees
- Identify and escalate high priority or out of ordinary situations/requests and handle them accordingly
- Knowledge of bank products and services
- Handle phone calls from the branches using proper service etiquette and active listening to ensure quality service
- Able to work flexible hours when needed
SKILLS
- Ability to work under pressure and meet deadlines as assigned
- Ability to utilize multiple computer applications/ programs efficiently
- Ability to provide detailed instructions over the phone
- Self-starter that works well in a group environment
EDUCATION & KNOWLEDGE
- At least 1 year of working experience, customer service experience preferred
- High School Diploma or GED equivalent
- Computer literate and have some working knowledge of Microsoft Office
- Effective English verbal and written communication skills, Bilingual Spanish is a plus
