What are the responsibilities and job description for the Analyst - Service Coordination position at Iberdrola?
Job Title: Analyst - Service Coordination
Reports to: Supervisor - Electric Operations
The role is based in Rockland, ME.
Responsibilities:
- Maintains a thorough knowledge of all company policies related to new service process, including line extension policies, Field Operating Procedures, contractors' handbook, city, town, and state ordinances, MPUC rules and regulations, and Distribution Standards.
- Acts as liaison for the Service Center between the Service Centers and the Customer Contact Center to enhance communication and coordination of the new service process.
- Interacts with internal and external customers regarding all aspects of the new service process, responsible for monitoring the Customer Service Guarantee and Appointment process.
- Takes the lead role for electric operations for all applicable MPUC disputes and inquiries.
- Works with Energy Service Advisor, Customer Service Advisor, and Line Supervisor on service-related issues.
- Delivers exceptional customer service to contractors, electricians, and other customers.
- Participates in emergency storm restoration efforts.
- Enhances communication of policies and procedures to contractors.
Skills and Requirements:
- Bachelor's Degree in a related field preferred.
- Associate degree with a minimum of three years relevant experience or High School/GED with a minimum of 5 years relevant experience required.
- Experience in electric operations or customer service.
- Strong computer skills, including Microsoft Office applications (PowerPoint, Excel, Word) and SAP Work Management.
Competencies:
- Be a role model.
- Be agile.
- Collaborate and Share.
- Develop Self & Others.
- Empower to grow.
- Focus to achieve results.
Company Overview:
{company} is an equal opportunity employer committed to diversity and inclusion. We provide fair and equal employment opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status, or any other status protected by federal, state, or local law.
