What are the responsibilities and job description for the Lead Analyst - Customer Service position at Iberdrola?
Lead Analyst - Customer Service
Reporting to Director of Customer Care
Location : Orange, CT
Type : Office
The base salary range for this position is dependent upon expeience and location, ranging from $83,804 to $104,756
Summary :
Leads work that supports BPO contact centers both stateside and offshore. Accountable for accuracy and timeliness of vendor payments in excess of a million per month. Is point of contact for vendors and provides first level of dispute resolution. Coordinates the implementation of system changes and assists with the development of new business processes including major / strategic projects. Contributes to the smooth daily operations of the CCCs by providing operational metrics / reporting. Reports for duty in storm and business continuity situations.
Responsibilities :
- Manages vendors to enable smooth operations of the Customer Contact Centers
On-time, on-budget administration of vendor payment
Design and implementation of data collection (survey designs, database structures)
Vendor payment processes, divisional RFPs, special contracts, and internal / external audits
Requirements :
Skills / Abilities :
LI-OFFICE
LI-JO1
Company :
UIL HOLDINGS CORPORATION
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country
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Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule / job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables
Job Posting End Date :
March-15-2025
Salary : $83,804 - $104,756
