What are the responsibilities and job description for the Lead Digital Customer Business Analyst position at Iberdrola?
Job Title : Lead Digital Customer Business Analyst
Reports to : Senior Product Owner
Company : CMP
Department / Organization : Customer Experience & Digital Strategy
Location : Augusta ME, Portland ME, Orange, CT
The base salary range for this position is $97,504 to126,755 and is dependent upon experience.
Job Summary
The Business Analyst will assist in the creation of the digital customer experience journey and product features that provide valuable solutions to our customers.
The business analyst will contribute to the development of design assets in the form of epics, user experiences, and customer journey maps based on customer research in alignment with the customer digital strategy.
Finally the business analyst will assist in feature prioritization and the capture of relevant details.Working as part of a pool of resources across the Digital CoE, the post holder may be required to work on a stand-alone basis, or as part of larger teams that will be responsible for carrying out detailed analysis and design across multiple customer journeys.
Key Responsibilities
- Partner with customer experience strategy team members and the business to develop customer features and functionality documentation for project initiatives.
- Serve as a subject matter expert while defining user requirements with business partners and designing robust solutions.
- Make recommendations about how the company can increase product adoption rates by providing appropriate information and services to customers in digital channels and promotions.
- Document design and project specification creation, product requirements, support customer promotion planning and development of communications plans inclusive of
job aids and training plans for internal teams.
backlog, define acceptance criteria, create workflows, navigation maps and specifications.
in the product backlog Help manage JIRA boards (or similar agile software), and participate in daily stand-ups with the digital teams.
Required Qualifications
CAPM) preferred
Preferred Qualifications
including JIRA and the agile development process.
information clearly and concisely.
the need of the project.
Competencies (this is standard for all jobs)
Disclaimer (this is standard for all jobs)
AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individual's sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule / job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables.
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country
AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
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Job Posting End Date :
Salary : $97,504 - $126,755
