What are the responsibilities and job description for the Principal Tech Analyst/Prg SS position at Iberdrola?
Job Title : Principal Technical Analyst
Department : Customer Service
Reports to : Senior Manager - Digital Applications
Location : In Office , Orange CT, Boston MA
The base salary range for this position is dependent upon experience and location, ranging from : $141,104 - $176,380
Job Summary
The role is responsible for the Digital applications ecosystems at Avangrid and must have the Web content management system (Liferay DXP), full-stack open technologies, SECDEVOPS process and oversee a team ensuring digital platforms operate smoothly. The role will lead incident management processes, including troubleshooting and problem resolution, and manage issues reported by business partners. The role requires expertise in the application development lifecycle, cybersecurity, network security, databases, cloud infrastructure, and monitoring along with excellent communication skills, and be capable of leading meetings, technical discussions, and the operations team during critical situations. Coordination with application security and awareness of ongoing issues and security vulnerabilities are also essential.
Key Responsibilities
- Technical Oversight and Support : This includes leading product and service development and supporting other areas such as technological infrastructure and critical solutions. The role also involves implementing efficiencies in the use of technologies and promoting a culture of adopting new technologies.
- Change Management : Creating and monitoring change management strategies and plans for sponsorship, communications, operational impacts, and providing technical reports.
- Project Management : Ensure the successful implementation of digital strategies with effective communications with team leaders and product owners.
- Collaboration and Coordination : Works closely with various teams, including engineering, operations, product, digital, customer service, PR, and executive teams.
- Problem-Solving : Exercises advanced proficiency in problem-solving, leading initiatives to address complex challenges in technology, innovation, customer experience (CX), and digital strategy. This includes analyzing feedback and performance metrics to refine solutions iteratively.
- Leadership and Team Management : Leads cross-functional teams in developing and implementing effective strategies. Mentors and coaches team members to foster a culture of continuous improvement and excellence
- Technical Expertise : Demonstrates a solid background in managing technological infrastructure and developments, overseeing product and service development, and acting as the design authority for critical solutions.
- Communication : Communicates clearly and reports critical information to C-Levels.
- Digital Skills : Identifies digital transformation opportunities, leverages emerging technologies, and adapts or reshapes production, service, and customer processes.
- Continuous improvements : Stays updated with the technology, concepts, and best practices for coding single-page applications at scale.
Required Qualifications
Preferred Qualifications
Competencies (this is standard for all jobs)
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country
AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule / job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables
Job Posting End Date :
February-11-2025
Salary : $141,104 - $176,380
