Senior Digital Product Owner

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Senior Digital Product Owner

Locations : Estados Unidos, Massachusetts, Boston CT - Orange - 180 Marsh Hill Rd

Posted : Publicado hace 2 días

Time left to apply : Fecha final : 21 de febrero de 2025 (Quedan 18 días para realizar la solicitud)

Job requisition id : R-10491

Reports to : Manager-Customer Experience & Digital Strategy

The salary range for this position is dependent on location and experience level ranging from $111,000 to $145,000.00

JOB SUMMARY

The position of Senior Product Owner for Digital sits within the Digital Product Strategy Team of the Customer Service Experience team. Avangrid is part of Iberdrola, a global energy leader, the number-one producer of wind power, and one of the world's biggest electricity utilities by market capitalization. The group supplies energy to over 100 million people in the countries in which it operates.

The role is responsible for leading development, improvement and management of activities related to digital product development and analysis. With customer centricity a key pillar of our business, we need someone who will effectively manage customer value alongside business value to achieve strong customer satisfaction and increased digital adoption nationally in the USA for the 3M customer base under the Avangrid portfolio.

You’ll be working in a team alongside other Product Owners to help achieve the team and company objectives.

You will be taking on a unique position within the team, working over many states as a single voice of alignment and ensuring the Product backlog meets the needs of all of our customers and regulators.

You will work in a transforming Agile environment and be a force for further business transformation within the wider teams. This is a hugely exciting time to experience working in a global leading organization.

MAJOR ROLES AND RESPONSIBILITIES

• Understand the business and customer requirements of the product set.
• Deliver competitive advantage through innovative design.
• Identify opportunities and threats for digital propositions based on in-depth knowledge of utility and other sectors, coupled with external market factors.
• Lead the delivery of innovative mobile and / or web projects and enhancements that deliver quality solutions and enhance customer experience.
• Deliver excellent customer service and actively promote customer service standards within area of responsibility.
• Adapt rapidly and effectively to an increasingly regulated competitive market and to reflect any changes to business objectives.
• Act as a champion for digital innovation.
• Ensure accuracy and timeliness of product execution and pricing.
• Engage and collaborate with Marketing, Product, CLM, and Customer Care to ensure their requirements are effectively incorporated into the product planning to deliver a valued product for customers while meeting key business objectives.
• Prioritize the product backlog.
• Actively engage with the team throughout the entire delivery process and always be available to answer questions.
• Work closely with key stakeholders throughout the organization.
• Have strong knowledge of Avangrid as a company and its drive and motivations for offering digital first solutions for customers, that promotes sustainability and growth in a growing renewable world.
• Be knowledgeable of smart solutions products such as Mobility, Electric vehicles, smart home, solar and their purpose along with how to create digital based propositions for consumers in different challenging markets.
• Engage with third-party vendors, including managing the relationship with account managers, and ensuring vendors provide outputs as required.
• Help develop key requirements as part of ongoing RFP tenders for additional services that can service your product and the success of your backlog.
• Deliver to a plan, report to key stakeholders and work with scrum masters to help facilitate blocker removals from ongoing sprints.
• Have strong analytical skills to take or find data to help inform key decisions in terms of prioritization and success of product deliveries.

And other duties and projects as assigned.

JOB REQUIREMENTS

Education & Experience Required :

1) of functions.

Education & Experience Preferred :

Skills / Abilities :

Minimum criteria :

IN OFFICE

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Company : AVANGRID SERVICE COMPANY

Información Movilidad :

Tenga en cuenta que cualquier solicitante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país.

Las prácticas y políticas de empleo de AVANGRID están orientadas a la contratación de una plantilla diversa y al mantenimiento de una cultura inclusiva. En AVANGRID ofrecemos oportunidades de empleo y promoción justas y equitativas a todos los empleados y candidatos independientemente de su raza, color, religión, nacionalidad, sexo, orientación sexual, edad, estado civil, discapacidad, condición de veterano protegido o cualquier otra condición protegida por la legislación federal, estatal o local.

Avangrid is a leading sustainable energy company transitioning America toward a clean and connected future. Headquartered in Orange, CT, Avangrid has a footprint in 24 states with $41 billion in assets. Our primary businesses are Networks, which serves 3.3 million electric and natural gas customers in the Northeast, as well as Renewables which is the third-largest renewable energy company in the U.S. with a diverse onshore and offshore renewable energy portfolio. With more than 8,000 employees, Avangrid has built a culture that blends diversity, equity and inclusion guided by the company’s ESG F framework and the UN Sustainable Development Goals. This has led to recognition by JUST Capital for four consecutive years and, in 2024, we achieved an overall 12th place out of 937 companies and #1 in the utility sector thus demonstrating our commitment to the environment and the communities we serve. Avangrid has also been named one of the World’s Most Ethical Companies for five consecutive years by the Ethisphere Institute.

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Salary : $111,000 - $145,000