What are the responsibilities and job description for the Service Project Manager position at IBEX Roof?
About the Job: https://www.loom.com/share/29a60b379ca4483ca412cfb349b92439
Location: 104 NE 194th St Suite 101, Ridgefield, WA 98642, United States
Employment Type: Full-Time
Department: Service Division
About Us
We’re on a mission to turn “small services” into big opportunities. As an industry leader in roofing, gutters, and exterior services, we don’t just install—we educate, solve problems, and build long-lasting relationships with homeowners. We’re building a 5-star review machine that thrives on efficiency, service excellence, and customer loyalty.
Your Objective:
Lead and manage our service technician team to deliver outstanding service in gutter installation, roof repairs, maintenance, and warranty work—while building a profitable, customer-loved, and review-rich service department.
What Drives You:
You have a relentless obsession with turning small jobs into high-value wins. You’re the kind of leader who sees service calls not just as tasks, but as chances to impress, retain, and upsell.
What You’ll Own: Key Responsibilities
- Lead, Manage, and Hold Accountable (LMA) a team of service technicians
- Oversee production of roof repairs, maintenance, gutter installations, and warranty (red tag) work
- Ensure job safety, schedule efficiency, and high-quality standards
- Drive department profitability through smart systems and cost-effective execution
- Build and improve systems for:
- Technician onboarding & training
- Scheduling & logistics
- Payroll & job costing
- Customer experience & review generation
- Material and vendor coordination
- Hire, fire, coach, and reward team members as needed
Your Impact
- Be the face and expert of our service division—educating customers and offering solutions that build trust and drive sales
- Turn service calls into re-roof leads and recurring customers
- Minimize callbacks and maximize 5-star reviews
- Help position the service department as a lead generation engine for the entire company
What Success Looks Like:
- Consistent profitability of the Service Department
- High volume of positive reviews and customer referrals
- Increase in re-roof conversions from service jobs
- Low callback rate and high customer satisfaction
Key Metrics (Measurables):
- Service Department Profitability
- of Positive Reviews (Google, Yelp, etc.)
- of Re-Roof Conversions
- of Callbacks
Who You Are:
- A proven leader with experience in construction, roofing, or home services
- A systems thinker who thrives on organizing chaos and creating smooth operations
- Obsessed with the customer experience and doing things right the first time
- Comfortable holding people accountable and driving high-performance culture
- Bonus points if you’ve managed crews, handled scheduling, or grown a service-based department
Why Join Us?
- Be a key leader in a growing, respected company
- Make a real impact on the bottom line and customer satisfaction
- Work with a passionate, driven team
- Competitive salary, bonus opportunities, and growth potential
Ready to lead, grow, and make your mark? Apply now and help us turn service into something truly exceptional!
Job Type: Full-time
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- WA 98642, United States (Required)
Ability to Relocate:
- WA 98642, United States: Relocate before starting work (Required)
Work Location: In person
