What are the responsibilities and job description for the Healthcare Customer Service Representative position at IBI Healthcare?
Join Our Team as a Healthcare Customer Service Representative at IBI Healthcare!
If you think you have EXCEPTIONAL SALES SKILLS this is for you!
What We’re Looking For
- Proven Customer Service Experience: At least 3 years of experience in a healthcare customer service role, call center, or patient-facing position.
- Patient-Centered Approach: Ability to provide compassionate and professional support to patients, ensuring a positive experience.
- Problem-Solving Skills: Ability to identify patient concerns and implement effective solutions to enhance satisfaction.
- Appointment Scheduling Expertise: Experience handling patient inquiries, scheduling consultations, and managing appointment calendars.
- Knowledge of Insurance & Billing: Familiarity with medical billing, insurance verification, and authorization processes.
- Regulatory Compliance: Understanding of HIPAA regulations and patient confidentiality best practices.
- Collaborative Team Player: Work closely with clinical staff, front-desk teams, and leadership to streamline patient workflows.
- Strong Communication Skills: Ability to engage with patients and internal teams through phone, email, and chat effectively.
- Tech-Savvy: Proficiency with CRM tools, Google Sheets, Excel, and medical scheduling software (e.g., Athena, eClinicalWorks, or similar platforms).
- Multitasking & Time Management: Ability to handle a high volume of patient inquiries while maintaining accuracy and efficiency.
- Bilingual in English and Spanish (preferred)
Who we are:
Our mission is to provide high-quality, accessible, and affordable surgical care solutions. IBI Healthcare is a surgical group devoted to providing the highest quality healthcare services. Our vision is to become the most respected and successful surgical group in the United States for our patients, members, and partners. At IBI Healthcare, we are experts in incision-less acid reflux treatment surgery and are one of the leading experts on weight loss surgery in Georgia.
Why IBI Healthcare?
IBI Healthcare improves our patients’ lives through personalized care, exceptional service, and leading-edge treatments. You’re talented and dedicated to high-level patient care. You’ll choose IBI Healthcare because you want to work with people who are compassionate, welcoming, friendly, smart, energetic, and dedicated to providing excellent healthcare. As we change the face of medical management within Physician Group Practices, we’re providing our team members with a friendly, team-oriented culture!
Because!!·
Fastest growing Surgical practice in the Southeastern United States! · Staff works well together. Excellent supportive team environment. · Work alongside multiple physicians, clinical leaders, and staff. There is never a dull moment here. · Your work will be noticed and recognized. We're an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
IBI Healthcare does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team
Job Type: Full-time
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
Experience:
- Customer service: 2 years (Preferred)
- Sales: 2 years (Required)
- Healthcare: 2 years (Required)
Language:
- Spanish (Preferred)
Work Location: In person
