Project Analyst (Contractor)

Ibis Public Sector is seeking a Project Analyst to build relationships with our Qualtrics customers while successfully implementing and delivering Qualtrics solutions. As part of the role, you will work collaboratively with cross-functional technical teams to develop and implement solutions that meet customers’ technical and strategic goals.  

The Project Analyst will be responsible for managing workstreams and deliverables, coordinating resources, and ensuring deadlines are met, while driving projects to completion and providing a high level of client satisfaction.  

What You’ll Do 

• Support Qualtrics implementations for multiple Qualtrics clients.  

• Support customers through system architecture, complex workflows, and data management in the Qualtrics platform.  

• Use insights from project scoping efforts to recommend potential Qualtrics and/or Advisory solution(s) customized to client needs and alignment with client goals. 

• Deliver technical solutions, including: 

• Supporting SFTP automation, Qualtrics File Service API, and manual .csv imports as required by project scope 

• Building out Qualtrics surveys, imported data projects, workflows, automations, website feedback intercepts, and dashboards  

• Provide updates on project plans and progress toward goals using Click-Up. 

• Provide technical training to clients on best practice platform use, including learning resources and project documentation  

• Assist in the creation and maintenance of a set of delivery team best practice materials, methodologies, and toolkits.  

• Effectively manage shifting priorities and adapt plans/timelines accordingly. 

• Collaborate closely with the Project Lead to build, QA, and complete UAT for required items within the project scope. 

Who You Are 

• 2-4 years of hands-on Qualtrics CX experience, leveraging the Qualtrics platform to create efficiencies and/or derive insights. 

• Preferred: Qualtrics Customer Experience Technology Consultant certification 

• Ability to effectively manage time and workload of deliverables, including communication regarding additional time and deliverable needs. 

• Experienced and comfortable presenting virtually to client groups. 

• Skilled at defining programs, writing detailed functional specifications, and delivering projects that meet rapidly evolving business needs.  

• Direct experience with the use of qualitative and quantitative data to set and monitor strategic actions and goals. 

• Ability to quickly build strong relationships with both colleagues and clients.  

• Ability to convey recommendations to address barriers in real time, as well as work with others to solve more complex problems in a timely manner. 

• A US Citizen who possesses a security clearance (or is eligible to obtain one).  

Who We Are 

We are trusted digital navigators delivering customer-centric solutions to the US Government, Public Sector, and Educational Institutions. We utilize human-centered design, emerging technology, and data-driven transformation to formulate digital solutions to deliver on our client’s modernization goals and improve mission performance. 
 
We put our people first, above all else. We lead authentically and believe investing in our people is the key to our success. In doing so, we enable purposeful collaboration with our people, stakeholders, and clients, successfully striving for dynamic growth and intentional progress. 
 
The anticipated hourly rate for this position is $75.00. Rate is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications. 
 
Ibis Public Sector is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. 

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