Senior Experience Strategist (Contract)

Senior Experience Strategist (Greater Washington DC Area) Isobar Public Sector is seeking a Senior Experience Strategist to be a champion for our customers and bring skillsets that intersect and galvanize, product strategy, experience design, user research, quantitative and qualitative data analysis, and human empathy. You will use this unique combination to understand the needs, motivations, and journeys of customers and end-users to drive innovation and transformation. You’re someone who is passionate about taking a human-centered approach to building experiences, fascinated by how people interact with design and technology, and you love to “nerd out” around how these things can come together in new kinds of platforms to deliver value for the next generation of businesses. How can we discover, ideate, prototype, analyze, and test ways of creating new things? How can we ensure that we’re a partner to our clients to such an extent that we can not only help them build these products and services, but help them launch, transition hands, and succeed over the long-term? These questions, and more, are part of your job, and it’s what drives you. Working alongside experience strategy leads, UX leads and design directors, your job will be to shape how products, services, and experiences we create can be done so in a way that puts customer needs first. What You’ll Do Contribute to, and lead in the shaping and orchestration of experience strategy engagements. Plan, gather, and analyze, insights about customers and end-users through captured raw data, performance metrics, and survey responses. Construct personas and journey maps based on qualitative and quantitative research data. Architect and facilitation ideation, improvement, user testing and focus group sessions. Partner with clients to design and implement experience management artifacts (e.g., service design blueprints, strategic roadmaps, communication and content calendars, wireframes, and mockups). Build strong cross-functional relationships while serving as the client’s internal and external liaison for experience strategy, to help drive organizational alignment on all CX and UX initiatives. Synthesize a range of qualitative and quantitative material into insights that drive a clear narrative while being visually compelling for senior audiences. Work with senior discipline leads and clients to move product and design decisions forward in a way that makes sense for the business, consumers, and end-users. What Tools You’ll Use Adobe Creative Cloud Office 365 (Visio, PowerPoint, Word, Excel, Teams, OneDrive, etc.) Miro and Microsoft Whiteboard Qualtrics Who You Are A US Citizen and possess a DHS Public Trust (or be eligible to obtain one). 6 years of experience centered around customer experience strategy. 5 years of experience leading experience strategy initiatives for major brands. Experienced working with federal and / or state and local clients. Experience working with the Department of Homeland Security a plus but not required. Exceptionally well versed in experience strategy and orchestration, research methods, human centered design and service design methodologies and deliverables. Able to tailor and modify your approach to the needs of the client and constraints of the engagement. Able to establish a vision for digital products and services that is founded upon business, consumer, and category knowledge. Experience with various qualitative and quantitative research methods, including but not limited to survey creation, user interviews, usability testing, and category and trend research. Proven ability to translate findings into actionable recommendations that solve a client’s needs. Strong cross-functional understanding of channels and platforms. Excellent oral and written communication skills with the ability to communicate / present complex topics to a variety of audiences in a concise manner. Friendly, flexible, great energy, highly motivated, self-organizer, exceptionally collaborative. Willing to present previous work examples of experience strategy deliverables. Bachelor’s degree, with advanced degree preferred.  Experienced and comfortable working in multi-organization team dynamic. Experienced and comfortable working as a player / coach. Who We Are We are trusted digital navigators delivering customer-centric solutions to the US Government, Public Sector, and Educational Institutions. We utilize human-centered design, emerging technology, and data-driven transformation to formulate digital solutions to deliver on our client’s modernization goals and improve mission performance. We put our people first, above all else. We lead authentically and believe investing in our people is the key to our success. In doing so, we enable purposeful collaboration with our people, stakeholders, and clients, successfully striving for dynamic growth and intentional progress. The anticipated hourly rate for this position is $75.00. Hourly rate is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications.   Powered by JazzHR

Salary : $75