What are the responsibilities and job description for the Client Relationship Manager position at IBISWorld?
Our Company
IBISWorld is a global leader in industry market research with a loyal following of the world’s elite businesses. How did we come to be a global leader? It’s all about our people…and we are looking to add even more talented people to our growing marketing team.
IBISWorld is a place where we love coming to work every day, but also offers flexible, hybrid working arrangements because we know work life balance is important to your success. Do you want an environment where decisions are made together? Are you looking to play an integral role to the strategic growth of a company? Are you wanting to take the next step in building something bigger where you can influence strategic company outcomes from the bottom up?
At IBISWorld, our people are our most important asset. Our offices are filled with professionals who work hard for our clients, and love to have fun. We promote a supportive and collaborative environment where management is invested in your development and growth. Be part of a marketing team that can influence the way we think about our clients, products, and business growth.
The Role
We are seeking energetic Client Relationship Managers (CRM’s) with previous successful experience in account management, inside sales or similar job roles. You will manage and grow an existing book of business. You will provide proactive service to ensure that we assist clients in using our data to help their businesses succeed and will be responsible for all account management activities.
You will liaise with business owners, managers and procurement departments to renew client contracts and will maximize revenue growth by uncovering new opportunities and by pursuing areas where other IBISWorld products meet the client's needs. This is a hybrid position in our office located at One World Trade Center.
Key Resonsibilities
- Proactively manage existing clients to maintain and build relationships within a portfolio with the goal being client retention
- Identify and close growth opportunities to maintain results aligned with revenue targets
- Maintain professional relationships with Decision Makers, Administrators, Key Contacts and License Users
- Adhere to Gainsight KPIs
- Implement sales processes and Account Management techniques
- Proactively promote awareness and training of clients to ensure value of license is received
- Identify and make contact with new contacts within your portfolio to facilitate and foster greater utility
- Use a consultative sales approach with clients: identify their pain points and needs and match IBISWorld market research products accordingly
- Deal with incoming queries, issues and day to day needs of your clients as they arise
- Attend departmental training sessions and other professional development activities
Key Skills
- Previous customer service and sales experience required
- Basic understanding of negotiation tactics
- Tertiary qualifications highly desirable
- Excellent phone and email communication skills
- The ability to give product presentations across all levels of an organization up to C-Level
- Ability to engage with clients across a variety of industries and backgrounds
- Understanding of a sales process
- Demonstrated ability to meet targets
- Working knowledge of MS Excel, PowerPoint and Word
- Excellent organizational skills and ability to prioritize work duties to meet deadlines
- A team player who can work with team members and other departments to achieve results
- The ability to work autonomously
- Basic understanding of current business issues
Compensation: 90K (not including commission and bonuses.
EQUAL OPPORTUNITY EMPLOYER
IBISWorld is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
If you are an individual with disabilities who needs accommodation or if you are having difficulty using our website to apply for employment, please email applicantaccommodation@ibisworld.com for assistance.
