Introduction
We are seeking individuals with a strong background and passion for navigating clients through implementing Cloud Solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of their implementation. You enjoy working with customers, have strong conflict resolution skills and thrive in a fast-paced environment. The Cloud Consultant will oversee the customers implementation and focus on accelerating the customers time to value. You will engage regularly with customer stakeholders within Finance and DevOps. Utilizing your business and technical expertise, you will configure our Cloud solutions to meet the customers' business objectives and technical requirements and guide them to effectively manage their growing cloud spend. You will become part of a team that is driven, programmatic and passionate about making their customers wildly successful.
Your role and responsibilities
Our Cloud Consultants guide customers to implement our cloud solution and maximize their investments. This department possesses a unique ability to provide product mentoring and guide our customers with mature and complex strategies, through implementation. Our team is committed to supporting their customers adopt our cloud solution and make informed decisions on cloud financial management and optimization opportunities. We work in a highly collaborative and agile environment, where we strive to continuously improve and innovate.
Our values :
- Act with Transparency
- Promote Accountability & Collaboration
- Produce Outstanding Results
- Tackle Challenges & Navigate Ambiguity
- Inspire Customers
- Appreciate & Respect our Differences
- Never Stop Growing & Learning
Primary responsibilities
Be the primary product expert during implementation or onboarding and be able to answer customer questions and manage objections related to Apptio Cloud product capabilities.Deploy your technical skills in service of accelerated customer value attainment, including hands-on work leveraging Application Programming Interfaces (APIs) to perform mass-updates of key configuration components.Drive the successful adoption of Apptio's suite of Cloud products to help customers realize the business value of our partnership and offerings.Work closely with the customer to ensure they become power-users of our solution, and perform remote training to the consumers as needed.Coordinate with Support, Product Management, R&D, and Customer Success to ensure the appropriate level of response to customer needs.Assist with driving Apptio best practices and sharing knowledge throughout the organization.Act as customer advocate providing feedback on Product enhancements and requirements.Note : The list above includes the primary responsibilities of the role but is not exhaustive. Other tasks, duties, and responsibilities may be assigned as needed.
This job can be performed from anywhere in the US.
Required technical and professional expertise
Basic Qualifications :
Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, MIS, Finance, or equivalent experience.3 years of Cloud / FinOps experience : Has strong understanding of applying cloud technologies to a business and is attuned to the shifts in architecture occurring in the industry.Strong analytical and conflict resolutions skills.Understands and communicates change management processes and methodologies to lead discussions around adoption strategies.3 years of experience in a technical consultant, product specialist or technical analyst role for medium to large-scale business software implementation projects.Time Management - Uses time effectively and efficiently.Customer Focus - Dedicated to meeting the expectations and requirements of customers.Strong to expert skills in data analysis / manipulation and can leverage API and other tooling to develop creative solutions.Hands-on experience, knowledge and application with relational databases and data modeling.Ability to quickly comprehend complex spreadsheets / data to streamline the underlying processes into the Cloud solution and quickly detecting and resolving data-related issues; versed in formulaic logic.Essential Skills :
Comfortable learning new products and processes.Client-focused attitude.Excellent communication skills demonstrated through an ability to build relationships and communicate complicated technical concepts in easy-to-understand terms.Ability to communicate and present effectively over the telephone, via web-based presentations and / or in person.Strong attention to detail and excellent analytical, data analysis, & problem-solving skills.Strong relationship-building skills with customers and across company departments.Excellent organizational skills and ability to multi-task across multiple streams of work.Proactive, resilient and resourceful when solving complex problems.An understanding of customers' business initiatives and FinOps best practices.Ability to work well with others in a high-pressure environment.Technical Skills :
Strong to expert hands-on data analysis skills using exploratory or scripting tools like MS Excel, SQL, Databricks, Python, R, or equivalent.Skilled at quickly detecting and resolving data-related issues.Experience with utilizing REST APIs to interact with SaaS applications is a plus.Knowledge and application of relational database concepts.Understanding of Cloud IT infrastructure concepts.Certifications from AWS, Azure, GCP, or OCI are a plus.Preferred technical and professional experience
Preferred Qualifications :
AWS Certified Cloud Practitioner or higher.Microsoft Certified : Azure Fundamentals or higher.Associate Google Cloud Certified or higher.FinOps Certified Practitioner or higher.J-18808-Ljbffr
