Apptio Cloudability Solutions Architect

Introduction

As an organization, Apptio has a very strong culture; it is open, transparent, and very customer focused. Leaders in the organization consistently showcase the following key attributes and look to build teams that embrace these qualities every day :

Growth Mindset

Dealing with ambiguity and change

Take ownership and has accountability

Customer-focused

Foster an inclusive environment

Your role and responsibilities

As a Cloudability Solution Architect, you will act as a trusted advisor to Apptio’s customers, partners, and CS organization by recommending technical and operational strategies to solve our most complex customers’ challenges. You will leverage a strong technical background and business acumen to understand customer requirements and translate those requirements into functional and achievable solution design recommendations for the Apptio suite of products to drive meaningful value for each customer.

Requires someone who not only understands how the products integrate technically, but how they integrate logically forming business solutions, operational sustainability, and customer maturity opportunities.

Requires someone who can communicate clearly, accurately, and insightfully with vision.

Requires someone who is not only a strong voice for Apptio but also a strong voice for our customer.

The Cloudability Solution Architect will be responsible for providing consultative guidance to our most strategic cloud customers to ensure successful adoption and expansion by developing and maintaining a high level of customer engagement. You will work cross functionally with other Implementation Consultants, Customer Success Managers, Technical Account Managers, and Account Managers to build the best overall technical architecture and solution for the benefit of our customers. As an Apptio technical subject matter expert, the Cloudability Solution Architect will be responsible for providing sound guidance & recommendations to drive adoption, best practices and a product adoption roadmap driving quantifiable value for our largest cloud customers.

To succeed, the Cloudability Solution Architect must have the aptitude and curiosity to work deeply with the Apptio product suite, the passion to work with innovative technology that is evolving quickly, and the energy to work in an entrepreneurial and fast-paced environment.

What We Want You To Do

Work with customers to increase both usage and the ‘stickiness’ of the Apptio solutions

Perform design reviews and propose recommendations that balance business requirements with technical best practices

Support customers to integrate the Apptio solutions into their overall application landscape, supporting data and process integration topics

Gain domain knowledge across all Apptio solutions including Costing, Planning and Billing to support multi-application processes and requirements

Act as the primary technical liaison between Customer Success and Product Management representing the voice of the customer

Assist project teams in understanding Product Management and Engineering recommendations.

Carefully document product improvement ideas and their impact to our customers to drive emphasis on current customer needs in product development roadmaps.

Distill technical details into consumable concepts that can be explained to consultants and customers

Participate in technical escalations as necessary

Assist with root cause analysis when incidents arise

Train future generations of architects

This person can be located anywhere in the US.

Required technical and professional expertise

Basic Skills :

Client-focused attitude and ability to be a customer advocate

Strong analytical and problem-solving skills; detail-oriented and curious

Expert skills in data analysis / manipulation; versed in formulaic logic (e.g. Excel)

Ability to prioritize among competing high-priority demands

Self-starter - able to come up to speed on complex, difficult concepts with minimal assistance

Ability to communicate complex technical concepts to less technical audiences, both internal and external and at the executive level

Team player with solid communication and presentation skills

High-level knowledge of enterprise IT organizational, business, and technical environments

Experience & Education :

5 years of solid experience in a senior support, consulting, or engineering role for medium to large scale business software company

Degree in engineering, computer science, MIS, finance or equivalent

3 years of demonstrated skills working with the Cloud Cost Management products

Cloud Certified Practitioner (Cloud Architect preferred) and experience of at least two of the following public cloud providers - Google, AWS, Microsoft Azure or OCI.

FinOps Practitioner certified with practical experience

Preferred technical and professional experience

Preferred Skills :

Demonstrated client relationship and interpersonal skills

Consulting experience in enterprise systems implementations

Demonstrated experience with packaged application software implementation

A proven track record of meeting with senior management and executives as the subject matter expert