What are the responsibilities and job description for the Customer Success and Technical Expertise position at IBM?
We are looking for a highly skilled Customer Success and Technical Expertise professional to join our team at IBM. As a key member of our organization, you will play a crucial role in driving the success of our clients by providing technical expertise and guidance.
Your primary responsibilities will include:
- Client Engagement and Relationship Management: You will work closely with clients to understand their technical challenges and build strong relationships.
- Techical Solution Design and Implementation: You will design and implement technical solutions that meet client needs and exceed expectations.
- Use Case Exploration and Business Framing: You will lead use case exploration and business framing workshops to develop client value realization models.
- Cross-Functional Collaboration: You will collaborate with cross-functional teams to ensure seamless delivery of technical solutions.
To be successful in this role, you will need to have relevant experience and/or internships working with a diverse range of technology solutions, including Cloud and Application Development & Integration (Automation) & AI. You will also need to have hands-on experience in technology domains, proficiency in Agile practices, effective communication and relationship building skills, and self-motivation and problem-solving aptitude.
We offer a competitive compensation package, comprehensive benefits program, generous paid time off, training and educational resources, and diverse and inclusive employee resource groups. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
