What are the responsibilities and job description for the Customer Success (CS) Technical Specialist - (AI and Cross Platform) position at IBM?
Introduction
A Customer Success (CS) Technical Specialist or CS AI Technical Specialist in IBM means a career where you're helping clients fully realize the value of IBM products, whilst growing their adoption of next-generation technologies from across IBM's software portfolio. We are looking for applicants interested in careers in software development, data engineering and / or AI Engineering in customer success technical sales.
Preferring to 'show' vs. 'tell' we're looking for professionals who want to combine their technical expertise and education with the people skills needed to build technical solutions, co-creating with customers, partners, and colleagues to solve technical and business challenges.
Excellent onboarding training will set you up for success, whilst ongoing development will continue to advance your career through its upward trajectory. Our sales environment is fast-paced and supportive. Always part of a team, you'll be surrounded by leaders and colleagues who are always willing to help and be helped - as you support pilots that compel clients to invest in IBM's products and services.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Your role and responsibilities
As a CS Technical Specialist, you will specialize in computer science / software engineering and / or AI Engineering to help clients deploy and adopt IBM’s software portfolio. You will work closely with customers, product managers, and development teams to understand client business requirements and implement solutions that address complex business challenges with IBM software products. With a hands-on approach to installing, coding, demonstrations and communicating, you will be able to showcase IBM solutions as a product SME. You will design and articulate architectures compatible with a client’s technology stack via use-case identification, solution architecture design, and MVP (minimal viable product) builds. With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels with customers and IBM colleagues. To drive expansion and renewal growth, you'll guide leading enterprise companies through approaches that realize the full value of their IBM investments.
Your primary responsibilities will include, but not be limited to :
- Understanding Client's technical needs : Understand clients' primary needs and establish yourself as a trusted technical expert for their migration, deployment, and adoption of IBM’s Software Portfolio offerings.
- Facilitating Use Case Exploration and Business Framing : Lead use case exploration and business framing workshops, develop client value realization models.
- AI Technical Specialist role only : Developing AI Solutions : Using your engineering skills to code / build MVPs using python, open-source frameworks, RedHat and IBM product portfolio (will learn on the job).
- Leading Persuasive Technical Conversations : Lead technical discussions that persuade clients to act based on their requirements and the value provided by IBM's solutions.
- Deploying and Developing Enterprise Applications : Performing hands-on engineering activities to install, develop, train, deploy, configure and run latest IBM technologies in client environment.
- Creating Post-Deployment Customer Success Plans : Develop customer success plans aimed at continually increasing active user adoption of IBM's products.
To be successful in this role, you will need :
You may work with any of the following technologies : Analytics, Artificial Intelligence, IT Automation, Cloud, Security, Sustainability.
This position requires you to be in one of the following IBM offices : Atlanta GA, Boston MA, Chicago IL, New York NY, Raleigh NC, San Francisco CA, and Washington DC.
Readiness to travel up to 40% annually.
Required technical and professional expertise
Preferred technical and professional experience
