What are the responsibilities and job description for the Technical Support Professional - Product Engineering position at IBM?
Introduction
We are Product Engineering Professionals working on IBM Z Systems (Mainframes) and we build the most secure systems for our customers to deploy their enterprise applications.
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let’s talk.
Your Role And Responsibilities
This diverse worldwide product engineering team supports the service structure and serviceability of IBM Z Systems. Product Engineering works with Development, Engineering Test, RAS (Reliability and Serviceability) early in the development cycle to learn the product design and implementation of systems/subsystems, then acts as an interface to field support in resolving complex client problems. Product Engineering provides support to Remote Support representatives to identify, develop and drive the implementation of product repair, field management and problem resolution strategies. Excellent communication skills are needed to succinctly explain complex technical problems both internally to the worldwide team, as well as externally to clients, including action plans and root cause analysis, and collaborating across teams to present a unified analysis to the client in critical situation support. Product Engineers also participate in Early Ship Programs (ESPs) in preparation for Post GA (General Availability).
The posting for this Product Engineering position supports the IBM Z Systems Open Systems Adapter (OSA), Channel sub system, and communication networks associated with those areas for the IBM Z Mainframe platform as part of a team of experts for current and future products. Software background is helpful and knowledge of networking and Sysplex design is desired to be of immediate assistance to the team.
Some client facing travel may be required.
Off shift rotational coverage is required.
No Visa Sponsorship Offered.
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
We are Product Engineering Professionals working on IBM Z Systems (Mainframes) and we build the most secure systems for our customers to deploy their enterprise applications.
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let’s talk.
Your Role And Responsibilities
This diverse worldwide product engineering team supports the service structure and serviceability of IBM Z Systems. Product Engineering works with Development, Engineering Test, RAS (Reliability and Serviceability) early in the development cycle to learn the product design and implementation of systems/subsystems, then acts as an interface to field support in resolving complex client problems. Product Engineering provides support to Remote Support representatives to identify, develop and drive the implementation of product repair, field management and problem resolution strategies. Excellent communication skills are needed to succinctly explain complex technical problems both internally to the worldwide team, as well as externally to clients, including action plans and root cause analysis, and collaborating across teams to present a unified analysis to the client in critical situation support. Product Engineers also participate in Early Ship Programs (ESPs) in preparation for Post GA (General Availability).
The posting for this Product Engineering position supports the IBM Z Systems Open Systems Adapter (OSA), Channel sub system, and communication networks associated with those areas for the IBM Z Mainframe platform as part of a team of experts for current and future products. Software background is helpful and knowledge of networking and Sysplex design is desired to be of immediate assistance to the team.
Some client facing travel may be required.
Off shift rotational coverage is required.
No Visa Sponsorship Offered.
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
- Programming skills in various languages. 3 years programming skills in one or more object-oriented languages such as Python / Java/C# or C .
- Hardware or networking experience.
- Strong problem-solving skills.
- Excellent communication skills and technical writing experience.
- Experience in troubleshooting customer problems with environments consisting of complex software/hardware stacks.
- Experience with client support organizations and support tools such as Salesforce.
- Knowledge of the relationships between microcode, operating system, and application programs.
- Experience with IBM Z Open Systems Adapters (OSA), channels, Sysplex configuration and channel attached devices including network analysis.
- Experience with Networking skills in TCP/IP, DNS Routing, switch configuration, SAN (Storage Area Network) and IO Devices to debug connectivity problems across the stack
- Use IBM VPD Formatter Tool and IQYYEDIT log analysis techniques
- Knowledge of logical partitioning (ZCEC), and Hardware Management Console to debug issues for connections.
