Student Services Coordinator

IBMC College is recruiting a Student Services Coordinator at our Fort Collins Campus.

Education and Experience

Bachelors’ Degree and two years customer service experience required. Experience working in an educational institution preferred.

IBMC is the leading proprietary, post-secondary Career College in Northern Colorado with campus locations in Fort Collins, Greeley, and Longmont.

Position Purpose

Provide leadership for a comprehensive array of student support services designed to assist all students in the achievement of their educational goals while meeting established Service Level Standards.

Essential Duties

• Build genuine, caring relationships with students to increase drop prevention and returning student commitment.
• Provide proactive outreach and academic advising/support for students and helping them to succeed by addressing individual needs.
• Provide community resource referrals and other related services to support student retention and success.
• Facilitate successful transition of new students from New Student Orientation to their first courses.
• Provide student advising each session according to set guidelines. Interpret policy and catalog to provide comprehensive student relations advising.
• Provide consultation and expert advice to Campus President related to student circumstances, policies, academic progress, and other critical student population information.
• Provide input on short term and long term business objectives such as returning students, exiting students, and current population. Monitor campus budgets for student retention events and activities.
• Facilitate the handling of student complaints and resolving grievances.
• Regular and consistent engagement with students via various communication methods.
• Monitor the Student Watch Program and intervene appropriately.
• Oversee the initiation, planning, coordination, and then attend and participate in student retention activities.
• Lead New Student Orientation.
• Process all student withdraws.
• Monitor student attendance and make contact with absent students according to service level standards.
• Document all student interaction via CampusVue.
• Coordinate and support re-entry process. Prepare re-entry paperwork/orientation.
• Verify eligibility for student tutors and coordinate Student Success Coordinator to align with student needs.
• In collaboration with Career Services, ensure a successful student externship thru advising, supporting and attending meetings.
• Attend department, campus, and company meetings as required.
• Maintain confidentiality of all work information.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

Knowledge/Skill and Ability

• Proficient in Microsoft Office Suite.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Ability to work with discretion and confidential matters relating to students.
• Ability to establish and maintain effective working relationships.

Working Conditions

Work is performed in an office environment within a college campus.

IBMC offers a competitive salary and a great work environment! If you would like to join our team apply at: www.IBMC.edu.

We are an Equal Employment Opportunity Company.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $19 - $21