Salesforce Business Analyst

The Salesforce Business Analyst must be able to meet the key criteria below:

Location: 100% remote

Years’ Experience: 5 years professional experience

Education: Bachelor’s degree required

Security Clearance: IBR is a federal contractor. Applicants must be able to obtain and maintain up to a Secret security clearance.

NOTE: United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance.

Employment Type: Exempt

Key Skills:

• Salesforce experience working as a Business Analyst
• Requirements Gathering & Management – Expertise in eliciting and the defining of requirements and managing user stories, functional requirements, requirements analysis and acceptance criteria. Experience in translating requirements into viable concept design solutions.
• Experience helping business stakeholders translate requests into meaningful software requirements/user stories and creating process flow diagrams

Position Overview

Do you want to help IBR build a portfolio of next-generation data collection systems? As a Salesforce Business Analyst at IBR, you will support the Agile based engineering of a robust, secure and scalable enterprise customer relationship management solution. This position will play a pivotal role in the system development cycle and consult with end users to evaluate business requirements into design specifications. This position will work closely with the Development teams to design, code, test, and implement application features and capabilities for an enterprise portal built on the Salesforce platform.

Responsibilities

• Collaborates with stakeholders to elicit requirements, business process and operational scenarios
• Design Business Processes by analyzing stakeholder requirements, construct business process models, workflow charts and diagrams, evaluate system capabilities, and write specifications/user stories.
• Facilitate Stakeholder Engagement – Conduct discovery sessions, workshops, and interviews to align business needs with technology solutions.
• Translate Business Needs into Solutions – Bridge the gap between business users and technical teams by defining clear, scalable solutions.
• Support requirements decomposition into user stories in an Agile Development lifecycle
• Facilitate the creation of functional and technical diagrams and related artifacts
• Write Clear & Actionable User Stories – Craft well-defined user stories, including acceptance criteria, to support Agile development.
• Analyze & Improve Workflows – Assess existing processes, identify inefficiencies, and propose improvements.
• Configure Systems for Prototyping – Set up basic configurations, such as fields, page layouts, and workflows, to validate business needs.
• Will be responsible for assessing overall business needs and providing solutions as well as documenting and defining business requirements
• Develop process/control changes by identifying gaps/issues/areas for improvement, writing improved processes.
• Map Salesforce capabilities, features and best practices against business and technical requirements. Will drive optimal utilization of Salesforce systems.

Qualifications

• 5 year’s experience as a Business Analyst
• Must be able to obtain a maintain a Secret security clearance
• Must have a Bachelor’s Degree in an IT related field

Must Have Knowledge/Skills:

• Professional experience utilizing Salesforce
• Business Process Analysis, Mapping, and Optimization – Understanding how to analyze, document, and improve business processes across various industries.
• Requirements Gathering & Management – Expertise in eliciting and the defining of requirements and managing user stories, functional requirements, requirements analysis and acceptance criteria. Experience in translating requirements into viable concept design solutions.
• Experience facilitating the elicitation of requirements with business customers, system assessment teams, test teams etc. to ensure prioritization
• Experience with documenting business (BRD) and functional (FRD) requirements systems through entire System Design Life Cycle (SDLC)
• Change Management & User Adoption – Awareness of strategies to drive adoption, train users, and manage change effectively within organizations
• Translate Business Needs into Solutions – Bridge the gap between business users and technical teams by defining clear, scalable solutions.
• Write Clear & Actionable User Stories – Craft well-defined user stories, including acceptance criteria, to support Agile development.
• Experience maintaining system protocols, architecture concepts, requirements, and associated design documents through traceability, updating procedures, analyzing system and program changes.

Must Have Behaviors/Communication:

• Salesforce Business Analysts should have the ability to listen to customer needs and convert them into Salesforce features they can then convey to the customer to help shape customers’ expectations.
• Demonstrated experience establishing and maintaining effective working relationships in team environments and with other business organizations
• Experience preparing technical reports by collecting, analyzing, and summarizing information and trends.
• Problem-Solving Mindset – Thinks critically and creatively to resolve business challenges with efficient solutions.
• Adaptability & Flexibility – Navigates changing requirements and priorities with a solution-oriented approach.
• Empathy & User-Centric Thinking – Understands the needs and challenges of end users to drive effective solution adoption.
• Strong Written and Verbal Communication and Collaboration – Clearly articulates ideas, writes detailed documentation, and collaborates across business and technical teams.
• Curiosity & Continuous Learning – Proactively stays updated on industry trends, emerging technologies, and best practices.

Nice To Have:

• Salesforce Ecosystem & Capabilities – Familiarity with Salesforce Clouds, automation tools, reporting, and best practices.
• Data Modeling & Management – Understanding data structures, relationships, and best practices for migration, deduplication, and security.
• Configure Systems for Prototyping – Set up basic configurations, such as fields, page layouts, and workflows, to validate business needs.
• Ability to obtain Salesforce certifications and CompTIA Security certifications

Physical Demands and Work Environment

While this position primarily involves sedentary work in an office environment and/or home-office environment, there are some physical demands associated with the role, including:

• Extended periods of sitting and working at a computer workstation.
• Occasional lifting and carrying of equipment or materials weighing up to 20 pounds.
• Occasional travel to client sites or meetings may be required.
• Work may need to be performed in a fast-paced environment requiring quick thinking and rapid judgements.
• Additionally, flexible work arrangements may be available based on business needs.
• Employee will be exposed to a wide variety of clients in differing functions, personalities, and abilities.

About IBR
Imagine Believe Realize, LLC (IBR) is an emerging small business focused on delivering software and systems engineering solutions to government and commercial clients. Our talent acquisition strategy is tailored to career seeking candidates who embrace continuous learning and desire to grow as a professional in the software/systems engineering industry. We strive to enhance our team members ability to thrive in the workplace by creating a proper work/life balance and first-class benefits package that includes:

• Nationwide medical, dental, and vision insurance
• 3 weeks of Paid Time Off and 11 Paid Federal Holidays
• 401k matching
• Life Insurance, Short-Term Disability, and Long-Term Disability at no cost to our employees
• Flexible spending accounts and Dependent Care spending accounts
• Wellness incentives
• Reimbursement for professional development and certifications
• Training assistance opportunities

Upon hire and in compliance with federal law, all persons hired are required to verify identity and eligibility to work in the United States, and to complete the required employment eligibility verification and background check. IBR is a Federal Contractor.

Imagine Believe Realize, LLC is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate based upon race, age, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.”
Learn more at http://www.teamibr.com